Unit 1: Effective Communication

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Unit 1: Effective Communication In this assignment I will be explaining the different contexts of communication, the different types of interpersonal interactions and why effective communication is so important. I will also be linking it to health and social care settings. Communication is ‘the sharing of information between individuals.’ Communication is very important as it can help you understand what another person is trying to say. By communicating it means that a person can express their own needs, feelings and concerns through either speech or for a person with a hearing or visual impairment they would communicate either through sign language or using visual aids. Active listening is a technique often used in counselling sessions,…show more content…
For example, you might be finishing your shift in a nursing home and your colleague is just starting, sometimes you may be required to share information about your patients to your colleague, for example how a patient is feeling today, any events that may have taken place during the day. It’s been said that in order to provide the best care to your patients it is important to share necessary information between colleagues because it shows that you are working together as a team and sharing the work load. When communicating between colleagues it is up to you to determine whether you use informal or formal communication, if you have built a relationship with one of your colleagues then informal communication might be appropriate depending on the situation however if you were talking about a patient to a different professional or your manager you would use formal communication instead. Communication between professionals and people using services can be hard to understand sometimes. A lot of the times, professionals especially those working in a hospital environment will use more technical language to speak to their colleagues about a patient. However this can be a barrier as most unless explained to the patient they won’t…show more content…
An example of this could be a woman using British sign language because she is hard of hearing. British Sign Language (BSL) is a signed version of the English language, isn’t of speaking the user will use their hands to sign out words as a way of communicating. BSL is recognised as the preferred language for people who are hard of hearing. BSL is classed as a communication need because it might be the only way that they can communicate with others. BSL can be very effective as it is one of the most popular communication need in the UK. Many people know what BSL is and how it is used. This means that the person using BSL won’t have a problem using it to communicate with others as nearly everyone has some knowledge of BSL making it easier for them to communicate. Makaton is a language that instead of speaking words they use signs and symbols as a way of communicating with others. Braille is a communication need that is based around ‘touch’. It is a system of raised marks on paper that individuals can run their fingers over and know what it is saying. Each mark in the braille system is different and will either be a word or a phrase. Braille is a common way of written communication both written and reading. A lot of companies now supply job applications in braille, so that users who use braille can apply for a job as well. Another way of communicating is
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