Communication P1: There are many different types of communication like sign language, braille, body language, verbal speech and even facial expressions. Effective communication is a conversation in which the exact meaning of something is understood by the other person. An effective conversation can mean a conversation where something is achieved, or where two people both enjoy the conversation and learn something. Effective communication in the health and social care setting is very important because it allows the care worker to perform their role effectively. This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds.
Use and Develop Systems that Promote Communication. The range of groups and individuals whose communication needs must be addressed in my job role is wide, and includes: * Service users * Families and friends * Advocates * Colleagues * CQC * Health professionals * Social services. Effective communication in care settings helps both care workers and people who use care services to form good relationships and to work well together. People communicate most effectively when they: * Feel relaxed. * Are able to empathise with the other person.
Empowering an individual to make decisions about their life and helping to honour those decisions means that an individual’s world has been opened up. This can lead to individuals having increased access to the real community giving them valuable and real experiences and helping to form relationships. Using the medical model means that individuals would have been held back from community access because they would be assessed as lacking independence. This may lead to individuals being ‘institutionalised’ through lack of experiences. Planning activities based on a medical model may mean individuals are guided into activities which are ‘good for’ their condition and probably involving other people with similar disabilities.
However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why. Active listening allows individuals to end conflict or avoid conflict by making sure each party understands what the other is saying. Identify
Then they take it out on the administrative medical assistant that took the call. In situations like this one knowing how to communicate with angry patient can help calm the patient down and make the situation better. Planning of activities within the medical office is important for the Administrative Medical Assistant. MAA have to do duties that are related to the healthcare industry. These duties may include answering the phone, ordering supplies, or greeting patients and visitors.
The Family Center Care (FCC) is an advance to the planning, delivery and evaluation of health care that is founded in the similarities of partnerships among health care providers, patients, and families. The FCC enables health care practitioners the importance of creating relationships with family members of the patients whether the patient are little children or adults. They recognize that social, emotional and developmental support systems are important aspects to look for in health care. The Family Center Care promotes better outcomes of patient care because families are there to restore self-esteem and control them in a well manner. It leads to better outcomes and it creates better patient and family satisfaction.
People communicate to; * Avoid misunderstandings * Express how they are feeling * Develop a positive relationship * To share ideas * Seeking and providing information Aiv.) Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. * To make sure they understand what is being said to them and others * To make sure they feel comfortable Av.) Explain why it is important to find out about an individual’s: Communication and language; some service users have communication difficulties, people with autism dementia or people who are physically unable to speak, in order to support individuals with communication difficulties their needs need to be understood. Wishes and preferences; some people prefer to be called by a different name or nickname, if they wish to go to appointments by themselves or with a member of staff.
I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down. I aim to make positive and lively conversation to promote the interest in conversation. It is important to be confident as if you are nervous you can sometimes create barriers making communication difficult. Eye contact shows that you are listening and are interested in what the person has to say. I try to be polite and friendly in order to create trust, people feel that you are approachable and tend to communicate better when they trust you.
This is because health and social care professionals need to be able to communicate with each other to deliver good care to service users. They can do this by having group discussions, group meeting. Having group interactions will help build a positive relationship between colleagues as they will be able to communicate with each other. Many group interactions are used in health and social care as service users also use it as health and social care professional can form a parent group for new parents and group counselling
The best thing you can do in this situation is to communicate well and clear. Also being friendlier, funny, and open can also help a patient open up as well. Spending a little more time with patient and letting them know you care can really help too. These are only a few but a great start on helping your patient being open. Having both basic elements of communication and basic rules of health care communication is vital for the health care field today.