Improving Organizational Performance April 29, 2013 Psy 428 Professor Catherine Floyd-Jennings Improving Organizational Performance Job satisfaction and productive work performance are essential factors in an organization. Ensuring that employees are satisfied and capable of exhibiting quality work performance can be challenging. This report will explore the four major phases of the simulation and the solutions recommended for improving work performance. I will discuss the way motivational theories can increase productivity and ways to reduce stress in the workplace in relation to the simulation. I will also examine how human behavior, cognition and affect can enhance relationships within an organization.
Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
The main sources of conflict are emotional conflicts which are generally based on misunderstanding, and may be characterised by anger, fear, or other strong emotions which can cloud judgement and issues. Value based conflicts can erupt when both parties involved have different beliefs and views, it is sometimes difficult to accept this. Needs based conflicts can happen when both parties have different needs or both parties have the same needs but insufficient resources to meet them both fully. The employee will feel unheard and possibly loose trust in there supervisor or manager. Leaving the employee feeling unheard and distrusted will cause further conflicts in the future as the employee has learnt not to trust, confide or to talk to their manager /
People’s attitudes and beliefs towards people with sensory difficulties may impact negatively on individuals as they may assume that they lack understanding; quite often it may be those who are making assumptions who are acting incorrectly in accordance with the impairment; for example, people may use a raised voice when speaking to someone with a visual impairment. There may also be difficulties in people finding employment who have sensory loss if the company does not supply adequate support for people to be able to carry out the duties in the same ways as other employees. The Equality and Disability Discrimination Acts are there to ensure people are not discriminated against in their opportunities to find employment. Despite this, employers may not believe that people with a sensory loss are able to carry out the duties of the role as effectively as others. Factors, societal attitudes and beliefs impact on the service provision for those with sensory difficulties.
1.3 People who are in care or receive support may be more vulnerable to abuse purely because they might not be able to defend their selves therefore this makes them vulnerable to abuse. Some of the main factors which contribute towards this are, neglect, physical, emotional, institutional, sexual or financial. 2.1 A. If I suspected that an individual was being abuse by one of my colleagues then I would instantly inform my line manger if not my manager, if this wasn’t taken in the correct way or serious enough then I would get in contact with the council or Whistle Blow. B.
Unfortunately, the general society is unforgiving toward those with special needs or differences. Those who don’t understand may become frustrated or have harsh words toward the individual exhibiting the TBI symptoms. This new treatment by the public may cause the individual to turn inward or stop seeking social experiences. Support of family members, close friends and therapists can alleviate some of these stress and anxiety felt by the
2.3 Sometimes we need to seek advice externally from someone such as a psychologist, music therapy, occupational therapist, speech and language therapist to be able to improve our communication with a client. Sometimes a client can ask or demonstrate things which we don’t understand, this is why it is so important to have good communication amongst the staff working with that client 3.2 I continue to develop my skills for listening, questioning and explaining to improve ways of communicating effectively by using simple words in short sentences and speaking slower and allowing processing time. If the barriers of communication continue to be a problem then I will use body language and/or touch to help. Trying to understand the point of view of or held by another person can also reduce barriers to communication 3.3 The simplest way to check if communication has been understood is to ask the client, in my work setting the client I support will usually give a nod, or show you an open palm. This is their way of telling me they have understood myself 4.2 Confidentially is a day to day necessity, the information which we give one another is only shared with those who directly work with he client unless it is needed for advice for an external body.
Your imaginations of a well-kept person can be rudely interrupted by the way they speak. Similar language styles between two people can unconsciously form a sort of attraction. As it states in the article, shared knowledge usually leads to coordination in conversation. Two people working related jobs will use common words to chat of their days. From this they could come across the same jargon that someone with a nonrelated job would not understand.
A person who has a borderline personality disorder is often insecure of himself. His self-identity or self-image often changes rapidly. He may view himself as evil, or sometimes feel like he does not exist at all. This unstable self-image may lead to frequent shifts in jobs and friendships, and changes in values and goals. A borderline personality disorder can affect personal relationships because it can make you idealize someone at one moment and then dramatically swing to hatred over minor misunderstandings.