Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
1 UNDERSTAND WHY COMMUNICATION IS IMPORTANT IN THE WORK SETTING. 1.1 Different reasons why people communicate. Communication will take place between adults or children. In a setting good communication is essential to ensure continual care and supervision of the children. People communicate for many different reasons, such as: To give and receive information, To give and receive instructions, To express needs, To share ideas, Develop learning, Establish and maintain relationships with others, Negotiate, Discuss a situation, To make a point or outline a concern.
1.1 Explain the importance of meeting an individual’s communication need. Idividuals who have communication problems need support to enable them to express themselves effectively. That is why its important for the carer to be aware of the individuals preferred method of communication and to use this, as this is their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights.
How can communication affect relationships in the work place? Practitioners needs to communicate with their colleagues, parents and other professionals in order to achieve effective practice, it is essential to build good relationships with a range of people. Practitioners who have good communication skills tend to have good relationships with children, parents and other adults. Relationships are built on body language, facial expressions and the way people listen and talk to others. To work effectively we have to communicate information, this will include information such as how the child is feeling, what kind of day they have had, what their play interests are or information regarding their health, referring them to outside agencies like speech therapists.
This can impact on practice if an individual is not able to express themselves effectively it will be harder to know what their needs and wishes are. Practice is person centred, communication with the individual is needed in order to ensure that they and their wishes are at the centre of service delivery. Support plans detail any communication needs an individual has in order that they be
People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. 2. Explain how communication affects relationships in the work setting If a workplace isnt communicating properly, relationships in the workplace could suffer. When there is miscommunication or no communication, relationships will start to fall apart. This can all be avoided, however.
Whereas if the child or young person realises that this behaviour can enable them to get what they want or need, this behaviour can show that it is more likely to occur in the future. This maybe because children and young people are able to learn the effects their behaviour has by taking down in observations what others can do alongside things that the child or young person with problems can and can’t do. 1.2- Explain with examples, how speech, language and communication needs may affect behavioural, emotional and social development in children and young people: If a child can’t interact with their friends they will become frustrated and might get upset and angry. This will then make them not want to socialise with anybody. Children with special needs might have problems with behavioural, emotional and social difficulties because they might not be able to speak, communicate properly or their language might not be developed properly so they will become withdrawn, starting to feel isolated, being hyperactive, lack of concentration, immature social skills, showing challenging behaviour towards others with special needs or others
Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour. People communicate to express their needs and desires and understand and be understood and it allows us to understand and predict the behaviours of others and aids us to make decisions and solve problems. We communicate to meet the needs of others and also ourselves. Effective communication is vital in the work setting as we communicate with a variety of people and we need to ensure we pass on information and listen actively to be able to meet the needs of service users and staff. We have to communicate well with colleagues to ensure the smooth running of things, to make sure information is handed over clearly and to avoid confusion and allow continuity of care and minimise risk.
2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Some people have communication difficulties, people with Autism, dementia or people who are physically unable to speak. In order to support individuals with communication difficulties their needs, need to be understood of the difficulties they face. It is really important to recognize that people are individuals. The way you communicate with mrs a will be different from the way you communicate with Mrs B.
It also makes you feel good about going to work. Understanding the children’s behaviour is essential because the staff can then decide how to control it and to sort out different activities. It can also promote the child’s learning. Supporting colleagues is essential because it makes you feel comfortable in work situations. If you do not have support then you may not feel comfortable enough to participate.