Unit title: Principle of communication in adult social care settings Unit number PWCS 21 Unit level: 2 1. Understanding what is required for good practice in adult social care roles 1.1 Identify standards that influence the way adult social care job roles are carried out The standards which influences the way the work role is carried out are: Codes of Practice, minimum standards, Regulations, national occupational standards • Regulations are: Health and Safety at work Act 1974, Care Standards Act 2000, Manual Handling operations regulations, NHS & Community Care Act, Food Safety Act, and Management of Health and Safety at work. • Codes of Practice are: Codes of Practice for Social Care Workers ad Employers; General Social Care
2. Explain why it is important to adhere to agreed ways of working and the scope of your role as a care worker. It is important to support and follow the agreed ways of working and also the job description in order to avoid any grievances with your employer. This will decrease any chance of injury to a client or yourself. It allows space for skills and knowledge within the care sector to be able to increase.
Unit 2 Principles of personal development in adult social care settings (L/602/3035) 1.1 The standards that influence the way adult social care job roles are carried out are: * Care standards act 2000 – act of parliament of the UK which provides for the administration of a varitey of care institution, including children’s home, independent hospitals, nursing homes and residential homes. * Domiciliary care regulations 2002 * Health and safety at work at 1974 – the primary piece of legislation covering occupational health and safety in great Britain. The health and safety executive with local authorities is responsible for enforcing the act and a number of other acts and statutory instruments relevant to the working environment. * Manual handling operations regulations 1992 – MHOR regulations set out a clear ranking of measures for dealing with risks from manual handling these are: FIRST- avoid hazardous manual handling operations so far as is reasonably practicable. SECOND- assess any hazardous manual handling operations that cannot be avoided.
Principles of Personal Development in Adult Social Care Environment 1.1 Standards that influence how Adult Social Care job roles are carried out: • Code of Practice as laid down by the Management of the care home • Legislation and regulations that are currently in place such as the Equality Act 2010 and the CQC Judgement Framework Outcome 1 which details the way in which the Care Quality Commission will measure care providers against the Health and Social Care Act 2008 • National Occupational Standards which define individual competence in performance terms i.e. the successful outcome of work activity. These standards are concerned with what people do and not just what they know. They are in place to promote best practice. 1.2 Reason why reflecting on work activities is an important developmental skill: • It allows you to review how and why you carry out a particular task or range of tasks which in, turn gives indications that identify possible areas of improvement in your role as carer • Indicates better methods of carrying out the role of carer • May Indicate possible areas of further training that may be needed • Indicate areas to be discussed in our annual personal development plan review 1.3 Ways to ensure personal attitudes do not obstruct the quality of work • Have self awareness of innate attitudes and those acquired through peer pressure • Develop an understanding and awareness of other people’s attitudes and convictions and accepting and respecting these personal differences even though you may not fully agree with them.
2.2 A risk assessment should be read and used as it will make you aware of any potential risks or hazards and so be able to work in a safe environment. 2.3all potential health and safety risks should be reported to the office and your line manager as soon as possible and notes made to make others aware. 2.4 Risk assessments can help address dilemmas by making people aware of the risks, making people aware
It is very important for the work to be planned out in advance to ensure success. Planning equates to creating expectations for performances and goals for the teams and the individuals to make sure they achieve their organizational objectives. It is also very important to get the employees involved in this planning process because will help them to understand the goals of the company. It also helps the employees understand what is expected of them to get doe for the company, also they will see and learn why it needs to be done and how well. Monitoring performances of employees needs to be done on a constant and continuous basis.
Improves your basic judgement and professionally enables you to apply skills to the personal development cycle. How reflective practice contributes to improving the quality of service provision? Contributes to improving the quality of service provision as the care worker constantly revises the policies and procedures and new standards that are being constantly set. Being up to date on the relevant new policies and procedures help the care workers to do their job and maintain of what is expected from them. How standards can be used to help care worker reflect on their practice?
Project 1 A work plan is an outline of a set of goals and targets by which a team and/or person can accomplish those goals, giving the person a better understanding of the extent of the project. Work plans are a great tool as it helps you stay organized while working on projects. Through work plans, you break down a process into small, achievable tasks and identify the things you want to accomplish. It is vital to have time frames on each goal as it helps you work towards the goal quicker and more efficiently; giving you a time of when it needs to be completed by will not only help the organization but yourself. It is very important to ensure that all staff members have the necessary skills and have undertaken suitable developmental activities to complete the work they are given.
Such perspective demands are necessary for the planning of continuous performance improvement. Implementing and utilizing plans that are put into place will help the organization to achieve the desired result of operating smoothly. The responsibilities that a health care manager faces today can be challenging and overwhelming. With the knowledge that I have received from this course, I want to be able to incorporate all the roles into the tasks that a health care manager faces daily. I wish to also be able
Assessment Activity # 4 The best way to manage and monitor performance is to make plans and set goals. Goals need to be supported by plans so it is easier to keep track on achievements, they also help them members follow through and achieve their targets and goals to self-manage their performance. Managers need to clearly identify and communicate the work standard expected. They need to ensure that all team members know what customer service standards should be adhered to and what it means to exceed customer expectations. * Conduct regular market research and performance reviews * Ensure each team member has individual job criteria so they know what their goals are and what is expected of them.