Personal relationships are based on emotions and are informal. In personal relationships you often share support between each other and feelings and thoughts as you can be who you are with family or friends. You can choose who you have a personal relationship with. Personal relationships involve socialising together outside of work. Working relationships are different to other forms of relationships because the relationship forms a particular non-personal purpose to achieve tasks /coordinate roles .A person’s job description and the line managements that exist in work settings often define these.
Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. Care plans are another form of communication. All carers attend hand over at the beginning of each shift and also complete care plans after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Care plans also keep the relatives informed and should they have any issues or questions they can come and ask staff about this.
Communication is used to benefit relationships and maintain safety and consistency. All communication has an effect on the person you we are communicating with. In our job we communicate with person who we supporting, with their family and friends, with colleagues and other professionals. It is a two-way process called an interaction and it is important that we watch the effect so that any problems we can identified and deal with. People communicate through - speaking, facial expression, body language, position, dress, gestures - which called non verbal communication.
[pic] [pic] Unit SHC 021 - Introduction to communication in health, social care or children’s and young people’s settings. (Credit Value 3) Give examples of different reasons people communicate within your workplace |In my opinion communication is very important because is a way of finding out what someone feels, or needs. | |Communication it`s very important in my work place because in the relationship with clients helps me find out the client needs, explain the procedure and| |make him/her feel better and safe while handeling; he/she can see that gets the proper attention and also for him/her and their family that are no | |barriers in understanding them so they can feel more safe and relax. | |At work I communicate with colleagues to share thoughts and ideas, to express needs , feelings , wishes , and most important to build relationships , | |socialise , ask questions and share experiences. Communication between colleagues will ensure that we always give the highest standard of care because | |through communication we share knowledge , diagnose problems early and give and receive necessary information in order to give the proper care for our | |clients.
Communication between work colleagues is essential so the continuity of care for the client and staff are aware of needs and any changes of the client. Communication purposes are to communicate basic needs such as warmth, hunger, cold, fear of insecurity and protection from harm if needed. To form relationships with each other. Express our hopes, dreams and aspiration. To have our emotional and love needs met.
2.2 Describe different working relationships in social care settings – The different working relationships in social care settings are between the caregivers and the service users, caregivers and professional bodies such as GP’s, psychology, dentists etc..., Caregivers and the service user’s family members, and also between colleagues and management. For each of these I develop a different type of working relationship and some will be more formal than others for example would not address a visiting doctor in the same way I would a service user although I always ensure that I maintain a professional manner. 2. Understanding the importance of working in ways that are agreed with the employer 3.3 Describe why it is important to adhere to the agreed scope of the job role The scope of my job is the sum of everything I have to do to get my job done to the highest standards. It sets out and describes the activities or duties I have to do, how, when, where and who with.
1.2- Explain how communication affects relationships in an adult social care setting It is a essential requirement of a carers job role to communicate with individuals and their families, also with other members of staff on a daily basis. Individuals communicate with carers to express their needs and preferences and to ensure they are met. Communication can either lead to a good or poor service in an adult social care setting. When having good communication with an individual it encourages involvement in things like activities which can encourage equality in a care setting. A service user can either gain the trust and understanding from the care worker and therefore communicate with ease.
1.1 My company is a CQC registered care provider and therefore we adhere to their guidelines and regulations at all times. Duty of care in my role means that: I must provide care, treatment and support that meets peoples needs. Treat people with respect and involve them in their care. Care for people safely and protect them from harm. Ensure that there is correct numbers of staff to do the job safely and correctly.
Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
Family members are also included in planning and maintaining, which means its personal and private to the people whom really know the person. This can mean putting the person’s needs above those recognized as priorities by healthcare professionals. In order to achieve person-centred care, health workers need to understand the lives of their patients and their relatives. Individuals with learning, physical disabilities and mental health issues are more vulnerable for changes, so its important to include PCP (person-centred planning). When you’re communicating with individuals, make sure you