Unit SHC36 Promote person centred approaches in health and social care 2.2 How do you use care plans when applying person centred values A person and their needs should be at the centre of the support process. A carers role is to make sure that a person has every opportunity to state how they wish their needs to be met. This is especially important when the issues regarding the person are difficult or of a sensitive nature. Person centred working is about putting people in control of their lives, whether it be a new service user or a person who has been “stuck in the system” for many years. Most places will have a format (usually a care plan) for identifying needs such as: * What they are able to do independently * Personal Care * Nutritional Needs * Daily Life * Choice and Control * Risks * Medications * Work, leisure and learning * Physical and mental health It is important that everything is included in the care plan.
Personal relationships are based on emotions and are informal, often the shared support system between each other were feelings and thoughts are discussed and be who you are with family or friends. Personal relationships involve social activities outside of work. Give two examples of different working relationships in an adult social care setting. The care assistant role is to make sure that every support they give to individuals is according to their personal care plan; it is their role to provide the client with a good quality of care. This is done by involving the individual in all the decision making process and encouraging the active participation and feedback on their support service they are receiving.
Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communication is vital to make a persons quality of life better 1.2: Effective communication is the foundation if everything you do in your work and affects every aspect of your work and who you work with, The resident is the most important but liaison with the family and friends is crucial for personal information including colleagues. Communication is different depending on the person and the reason : ie a GP for medical reasons, a funeral director for there last wishes, a social worker to determine there needs. It is a two way process and the type of communication will vary depending on who you are communicating with and their age. The communication can be either verbal or non verbal.
Some will be more formal than others. You would not address a visiting doctor in the same manner as you would a service user. You would not address your manager in the same way you would a colleague although you would maintain a professional manner with them all. Outcome 2 1. Explain why it is important to adhere to the agreed scope of your job role.
You will develop a different type of working relationship with each individual, some more formal than others, e.g. You would not have the same working relationship with a manager as you would with colleagues or you wouldn't address a visiting Doctor/Nurse in the same way as you would a family member. In each working
Relationships differ in health and social care setting such as collegues, managers, doctors, paramedics, district nurses and service users with their family and friends. Whilst a professional manner should be maintained to all, you would address your manager in a different way to your collegues and a doctor in a different manner to a service user. An appropriate language and demeanor should be employed to appropriate relationship. Be able to work in ways that are agreed with the employer Describe why it is important to adhere to agreed scope of the job Adhereing to the scope of the job is important as following the boundaries set will allow you to know your role and the responsibilites expected by your employer. The tasks that you carry out should only be ones that you are trained for or you could injure yourself or others doing duties
Evidence for Learning Outcome 1 Understand working relationships in health and social care Assessment Criteria: AC1.1 – Explain how a working relationship is different from a personal relationship Extract from Written Questioning: Written Question: ‘Explain how a working relationship is different from a personal relationship’: Response: ‘…Working relationships are based on formal policies and procedures and agreed ways of working; these are bound by contracts of employment and have codes of practice to be followed – working relationships are professional based. My responsibility as a care assistant is to deliver very high standard services to individuals. This includes support for everyday living. For example, bathing, dressing, personal hygiene and general domestic task. When I am carrying out all these, I do remember person centred values and this helps me to be able to do what is right for the client or what the client wants.
Whereas when communicating within a personal relationship it would be more chatty and open minded as you are not having to be as mindful of what you are saying to each other. 1.2 Within health and social care settings there are many different working relationships that an individual may have, these may include colleagues, managers, service users and their friends and families as well as outside professionals such as doctors or district nurses etc. For each person you will tend to develop different types of working relationships that will work for each. Some relationships may be more formal than others as you would not speak to a doctor the same way you would to a service user who you support on a daily
Ensuring they are comfortable with the staff and enabling them to choose how they are supported. Everybody within our care needs a mental capacity assessment so we have clear guidance on what they can make decisions on. We can communicate in a variety of ways to explain how information is stored/shared. However in my workplaces case the families have this knowledge too. 2 2.1 By finding out the individual’s history, preferences and future wishes we can make sure they are completely centred in the planning process.
effective communication skills level 3 health and social care When working in a residential and nursing home communication skills are very important this is because there are several service users using this service and the care that is provided needs to meet each individual service users need. When people are interacting verbally and none verbally there is an automatic understanding from the person that they are communicating with this is because people understand and communicate in many different ways especially in a residential and nursing home because there are several people that have different disabilities and may not understand a certain way of communicating. In a residential and nursing home it is important that the service user