[PWCS 25.1] Understand working relationships in social care settings. Performance Criteria | 1.1 | | Explain how a working relationship is different from a personal relationship.The difference between working relationships and personal relationships are that working relationships have boundaries, professional codes of conduct, employer policies and procedures. | | 1.2 | | Describe different working relationships in social care settings.In the health and social care setting there are many different working relationships. These relationships will include: colleagues, manager, other professionals such as doctors/district nurse, service users and their family and friends. For each you develop a different type of working relationship and some will be more formal than others e.g.
Ref: 26 Title: Understand the role of the social care worker 1. Understand working relationships in social care setting 1.1 Explain how a working relationships is different from a personal relationship There are many reason that to show how working relationships is different from a personal relationship A working relationship is a relationship between people who I worked with or have to contact with when I am working such as my colleague, nurse, manager, residents, GP and doctor etc. who I have to have a professional approach, knowing our boundaries for example you must not except gift or payment from your resident, no emotional, no argue, sharing personal information and socially are limited and working relationship based on policies and procedures. A Personal relationship can be family relationship and friendship who I can share my life information, allow to give or except gift from friend and family, share emotional and argue, no limited for socially, no need to have professional approach and personal relationship and don’t need policies and procedures to follow. 1.2 Describe different working relationships in social care setting There are many different working relationships in social care • Colleagues • Supervisor • Nurse • Manager • Doctor • Residents and their family • Etc.
2 marks • A social care worker must have a working relationship with the service user • A social care worker must have a working relationship with other colleges. Aiii Explain why it is important that social care workers work in partnership with individuals using the service and their family. 4 marks This is important as different individuals may have different knowledge of the service user for example what they like and what they don’t, religious beliefs, routines they may have had, personal preferences etc. all this information that may come from family members, doctors, nurses, carers etc. can be used to keep the service users best interests and to make a suitable care plan especially for the service user so that they are happy and kept safe.
Assessor’s questioning record Links to: Questions Answers Unit Code (e.g.ICO, HSC, shc) Assessment criteria 1.1 Explain how a working relationship is different from a personal relationship 1.2 Describe different working relationships in health and social care settings 2.1 Describe why it is important to adhere to the agreed scope of the job role 2.2 Access full and up-to-date details of agreed ways of working 2.3 Implement agreed ways of working 3.1 Explain why it is important to work in partnership with others 3.2 Demonstrate ways of working that can help improve partnership working 3.3 Identify skills and approaches needed for resolving conflicts Working relationship in a healthcare setting is the relationship with employers or with work colleagues. It is important to establish effective working relationships to employers, colleagues and organisation that we work with. While personal relationships are with friends and family, for example parents, sibling, grandparent, children, and close friends, which can be close or distant, depending on the type of relationship that are shared. However, working relationship is different, because of boundaries, employer polices, codes of conduct and procedures, which is aim to achieve outcomes of support plan of an individual with characteristic protection. Also, because is necessary to your job to establish this type of relationship with colleagues for the interest of those people that are supported in care.
The role of the health and social worker Outcome1 1 Explain how a working relationship is different from personal relationship Working relationships are based on formal policies and procedures and agreed ways of working, there are bound by contracts of employment and have codes of practice to be followed –working relationships are professional based. My responsibility as a health care worker is to deliver very high quality standard service to individuals. this include support for everyday living i.e. general domestic tasks, personal care, promoting independency. When I am caring out all these, I do remember person centred values and this helps me to do what is right for the client or what the client wants .At the start of a shift proper handover is received, read and sign/communication book is read, clients care plan is read and follow staff meetings to get information and changes about the clients for example if I have arranged with the service user to shave during personal care ,then when the time comes he changes his mind, its his right to change his mind.
2.1 Describe why it is important to adhere to the agreed scope of the job role It is important to adhere to the agreed scope of own job role in order to fulfil defined roles and responsibilities within own job description. Also as part of a contract of employment, employees have a legal responsibility to fulfil: including the need to apply professional boundaries, as well as be accountable, in order to work within professional limitations and meet the
NICOLA LOMAS 6 Understand the Role of the social care worker 1 Understand working relationships in social care settings 1.1 Explain how a working relationship is different from a personal relationship The difference between a working relationship and personal relationship is that a working relationship is where you are placed with other people and work as part of team where each individual is working following professional codes of conduct, towards the achievement of shared aims and objectives. By working to a set of rules and procedures for which you're paid, you are accountable and responsible for any mistakes and errors you make. Time limits and boundaries apply and you do not necessarily have to like the people you work with but need to keep personal opinions and feelings to yourself. Mutual respect and understanding is a key factor in developing a good working relationship. A personal relationship is a relationship formed through choice, with someone who you like, who you may share interests and feelings with.
Aiii Explain why it is important that social care workers work in partnership with individuals using the service. Other people are trained in different areas to give specialist care ie, speech therapist, doctor, social worker, outreach team, advocate, occupational therapist and other health professionals and organisations. They may be able to provide useful information to support us in our work and we may be able to provide useful information to support them in their involvement with the service user. If there are communication problems a colleague or family member may be able to share information on how best to communicate with them. Aiv Identify 3 ways of working that can help improve partnership working.
Other relationships formed can be of a romantic nature, based on love and family bonds. 2. There are many different working relationships within a care settings, such as - * Relationships between co – workers * Between worker and manager * Relationships with teams * Relationships between different health professionals, such as local authorities * Other professional relationships, which may include the users of the service and their families Outcome 2 – Be able to work in ways that are agreed with the employer 1. It is important to adhere to the agreed scope of the job role in order to fulfil defined roles and responsibilities within the job description. Also, as part of a contract of employment, employees have a legal responsibility to fulfil, including the need to apply professional boundaries in order to work within professional limitations and meet the required performance of the job.
QCF Portofolio Health and Social Care – Level 3 Outcome 1 Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate : People communicate for a variety of reasons : to learn, to know one another, to gain information, to understand, to share, to make team work more effective etc. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected, and need reassurance. 2. Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors.