Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard. Good communication between staff members is important to ensure problems are picked up and solved quickly. Such as an elderly service user having a preference to a bath rather than shower, the service user can then communicate this information effectively to staff and pass this information on to their colleagues.
Personalisation can promote independence, dignity and respect. By allowing a service user to make choices about their care and support or about the clothes they wear, personal items they buy or the food choice we are promoting independence and dignity and we are also respecting the person’s right to make their own choices. This has a knock on effect and means that the individual can lead as normal life as possible while giving them the support they need in a care setting
2. Know about the role of the adult social care worker 2.1: Identify daily tasks in a range of adult social care roles: Personal care, assisting with food prepare/drinks and med prompting, supporting with shopping and home tasks. 2.2: Outline hoe duty of care might apply to the adult social care worker’s daily role: Acting in the best interest of the service user and act within your competence and do not take on something you do not believe you can safely do and always report if you have any concerns. 2.3: Give examples of how to provide
A care worker must maintain an effective working relationship with service user’s, this helps by maintaining good communication. Also undertaking domestic duties and preparing cooked meals for those who are unable to. A care worker must also ensure that medication is prompted or assistance s provided as necessary. All duties must be carried out in a manner which promotes equality of opportunity, dignity and respect for both service users and all colleagues. A care worker is responsible to make a safe living environment for the service user, whilst respecting their choice and rights.
207 Task B B1 Two ways of finding out about the history, preferences, wishes and needs of an individual using our service are : 1. Ask the individual about themselves and how they would like to receive their care. For example ensuring that people are fully involved in any decision that affects their care, including personal decisions (such as what to eat, what to wear and what time to go to bed), 2. If the individual does not have capacity then ask the family about their history the routines they used to keep and preferences or the people who have done the assessment about what they may need in their care package. For example if they used have breakfast a nine in the morning because they liked to lay in till then, they may wish to do this still but cant communicate that so by finding out habits from the family you have a better chance of fulfilling their wishes.
It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Service User’s communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regard their care. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Working in health and social care is about communication and relationships.
* Allows carers to focus on the client’s point of view. Role of carers * To provide assistance to the client and their family. * To offer care and compassion * To have good information and useful ideas about individuals in their care and share them with management to develop appropriate strategies. * To be in touch with their own concerns and feelings. * To provide social, emotional and environmental support as well as physical.
Principles of communication in adult care settings Understand why communication is important in adult social care settings 1.1 Different reasons people communicate Express emotions Exchange information Express views Share experiences Socialise Establish relationships 1.2 Effective communication between customers and careers means the customer gets the care they require and helps make the carer aware of any problems the customer may have. Careers need to be able to let other careers, supervisors or management know if there's any concerns about a customer. Good communication helps to build trust between carers and customers. Effective communication helps to prevent misunderstandings between careers and customers. 1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told.
JOB DISCRIPTION FOR SUPPORT WORKER Post: Support Worker Accountable To: Care Coordinator Job Purpose: To provide a Service of care to clients to enable them to lead as independent a lifestyle as possible, This Care Service will involve a programme of personal care and household management that is personalised for each Service User in the form of a care plan. Care duties will therefore include assisting the client with the following activities and in doing so will at all times observe and respect the client’s dignity, privacy and independence as far as practical: Duties Include: In relation to the Personal Care Plan designed for the Service User Dressing and undressing / preparing the client for Day Care or trips out. Washing / bathing / showering / shaving / grooming / cleaning teeth. Hair care (washing / brushing). Toileting and all aspects of personal hygiene Continence management Observation of pressure sores / Breaking down of tissue Getting in and out of bed Assisting with the use of aids to daily living / rehabilitation aids, as required Helping with rehabilitation programmes, as prescribed by Healthcare professionals.
Unit 1 Principles of communication in Adult Care settings 1.1 Peoples need to communicate to socialise, to build relationships, express needs, feelings, emotions, share ideas and information, to understand the others and be understood. 1.2 In a Adult Social Care Setting, the communication between the carer worker and the service user is the most important factor. The carer worker need to know about the user needs to do is job properly and give the best help in day basis. It is extremely important the communication with individuals and their families, doctors, others carers and staff members, promoting a good team working for the individual wellbeing. 1.3 On my job role, it’s crucial to observe an individual’s reaction when is communicating with me, because some of them have difficulties to express themselves by words and with the right observation, I receive more information and understand them better 2.1 It is important to find out about an individual’s wishes and preferences mainly to get to learn more about their personality, to understand their desires or needs, to also get to know them better.