Understand How to Motivate Staff

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1.1 Define the term motivation. Motivation is defined as the process that initiates, guides and maintains goal-oriented behaviours. Motivation is what causes us to act, whether it is getting a glass of water to reduce thirst or reading a book to gain knowledge. Internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to make an effort to attain a goal. Motivation results from the interaction of both conscious and unconscious factors such as the (1) intensity of desire or need, (2) incentive or reward value of the goal, and (3) expectations of the individual and of his or her peers. These factors are the reasons one has for behaving a certain way. 1.2 Describe the factors that may affect motivation levels in the workplace. Factors which may affect levels of motivation in the workplace can be: Salary - maybe someone else is getting a better salary in a different organisation for the same job. Funding – if funding is granted it can motivate staff whereas if funding is coming to an end staff can feel demotivated. Feedback – criticism can be a cause of demotivation is staff whereas praise or positive feedback can motivate staff as they feel appreciated and that their work is being acknowledged and that they are valued and respected. Training – Through training staff can feel empowered due to the completion of a course and development of their skills however if staff training styles are not matched with training courses staff can feel a bit out of their depth and incapable which can be a negative experience for them. Management – If management keep good and open communication with staff about what is going on within the organisation this will keep staff motivated as they will feel listened to and that any ideas passed on are taken seriously. However if staff feel that
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