They keep their customers happy, by catering to customers’ needs and wants; like different merchandise, services, store hours, and price strategies. Another advantage is Murray’s personal relationships with their employees. Murray’s is a small company employing around 70 or so people, making it much easier to know each other personally. This helps Murray’s keep its workers loyal, retaining them instead of losing them to a larger firm. The disadvantage that Murray’s could have encountered initially was not being
It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. We need to build relationships with the service users that we work with, their families and our colleagues to enable us to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment.
5/2/13 BSA/310 Frequent Shopper Program Kudler Fine Foods created a frequent shopper program which gives customers incentives to continue shopping there. Their rewards are determined by how much is spent on groceries and how frequent purchases are made. “Frequent Shopper Program proves the ability to gather data for marketing programs and run promotions for the loyal customers.” (Frequent Shopper). Web based advertising would allow for major cost reduction and provide helpful and effective consumer awareness about said products. In order for Kudler Fine Foods to develop a functioning frequent shopper program, it must track and monitor consumers shopping behavior.
This company carries unique products with little competition. Kudler is trying to get to know their customers. The way Kudlers is doing this is the company is starting a loyal customer program. Kudlers is taking in the information provided by these customers. This information is then combined with the produce the customers purchased.
A potential opportunity that they could explore is to utilize self-checkout terminals in their locations. Self-checkout point of sale terminals could do many things to improve Kudler Fine Foods as a retail competitor. First, it would improve their customer service as many customers prefer to check themselves out rather than having a cashier. In today’s technology environment, “…systems can be tailored to better fit any retail environment and are more focused on improving customer service rather than cutting labor costs” (Murphey, 2009, p. 1) . Even though the prime focus of these systems is not necessarily to cut labor costs, often times they can improve efficiency.
A local business that I visit frequently is Sincerely Yours. Sincerely Yours is a locally owned and operated shop that offers gifts, paper products, cards, and so much more. One of the main components of this store is the quality products that they offer to the consumers. The owner of the store talks with the shoppers to find out if there is anything that someone is looking for specifically and will do her best to get that particular product or something similar or close to it. The owner will use her resources in order to supply the shoppers with products that are popular or a brand that is being requested.
This is the most important relationship to establish and maintain because the service user needs to be able to trust you and feel safe. Aiii Explain why it is important that social care workers work in partnership with individuals using the service and their family. It is very important that you work in partnership with the service user and their family because they may be able to provide useful information to support you in your work and you may be able to provide useful information to support them being part of the individuals life. If there are communication barriers with the service user, a family member can share information with you about how you can better communicate with the service user. They can make you aware of dietary restrictions, preferences and dislikes so it is essential to establish and maintain a good relationship with a service users friends and family.
1. Identify the features of two way communication Two-way communication - uses communication to negotiate with people, resolve conflict, and promote mutual understanding and respect between the persons. Two-way communication is a form of transmission in which both parties involved transmit information. Common forms of two-way communication are: Amateur, CB or FRS radio contacts. Chatrooms and Instant Messaging.
By having open and good ways of communicating with each other it enables all parties to have a very good understanding of each child’s individual needs and it will help form part of their development plan. Body language and facial expressions are a form of communicating, and by having these good communication skills, practitioners are more likely to have strong relationships with the children and their parents. It is essential that practitioners maintain a professional relationship and communicate effectively as it will help to breakdown any tensions, help with transitions from one setting to another, settle the child into settings, have a good understanding of the child and working in partnership with the parents. 2.2 Describe the factors to consider when promoting effective communication. A practitioner would need to consider many factors when
It is also important to actively acknowledge the person’s strengths, passions and aspirations, and actively involve the family and friends, if the person wishes. Person-centred values includes: individuality; rights; choice; privacy; independence; dignity; respect; partnership; autocracy 2. Why is it important for social workers to work in a way that promotes person centred values? It is important to acknowledge the needs and wishes of your service users, and ensure that these underpin the planning and delivery of care. Promoting continuity of care that values the service users unique past, present and future individuality and recognizing and respecting the person’s role and contribution to family and wider society.