• To clarify understanding. Questions often need to be asked so that people can understand each others position and negotiate an acceptable solution. • To increase knowledge. Staff and young people can share knowledge and experience for each others benefit. For example a young person might be able to tell staff about the affects of drugs and staff might be able to tell the young person how the law applies to drugs.
Since crisis counselors work in a variety of settings, it is important for them to posses a variety of skills. Crisis workers must have excellent communication and interpersonal skills, since they will work with a diverse group of people. Problem solving-skills are an important concept of this career. They need to be able to assess cases and determine what type of intervention is needed. Also, because some clients might be traumatized, it is important for the crisis worker to be comfortable in dealing with stressful situations.
Respond Accurately To Client’s Feelings, Emotions, And Moods Helpers need to respond to clients’ emotions in such a way to move the helping process forward. This means identifying key emotions to the client either expresses or discusses (helper perceptiveness) and weaving them into the dialogue (helper know-how) even when they are sensitive or part of a messy situation (helper courage or assertiveness) * Use the right family of emotions and the right intensity In the basic empathy formula, “You feel…” should be followed by the correct family of emotions and the correct intensity. Family. The statements “You feel hurt”, You feel relieved”,
OUTCOME 1 1.1 - As a Care Coordinator I have a responsibility to my clients, to accommodate, and provide support for all clients, and their individual communication needs. By performing assessments with individual clients, I am able to understand the problems they have with communication, and actions and aids I can supply, to enable them to communicate effectively. In assessing communication needs, I need to consider each individual, and cater for the individual’s needs. I need to consider ‘groups’ of individuals, for instance males/females, foreign speaking users, deaf/Blind users etc. The actions and aids I supply for communication needs should benefit not just the individual, but the group of service users as a whole, and encourage interaction, inclusion, and social contacts.
ques 1.Identify the different reasons people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). • People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions,to express needs; to express feelings; to build relationships; socialise; to ask questions; to share experiences to give encouragement they are valued. • Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care.
EXPLAIN HOW EFFECTIVE COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK. Effective communication skills are vital in care work because they enable care workers to : Understand the needs of others Form relationships with clients Show respect towards clients and other members of staff Meet the clients social, emotional and intellectual needs Knowing how to ask questions effectively Effective communication - keeping in
It’s an impact on yourself learning and knowledge you have gained. Helps you to recognise on how to what you have done well so it can be put in practice for other situations. Also means in reflecting your own values, beliefs, and experiences which will help your thoughts and ideas to share with your colleagues. Use this to gain better strength weakness so that you learn from your own mistakes and take the appropriate actions in future. Improves your basic judgement and professionally enables you to apply skills to the personal development cycle.
Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour. People communicate to express their needs and desires and understand and be understood and it allows us to understand and predict the behaviours of others and aids us to make decisions and solve problems. We communicate to meet the needs of others and also ourselves. Effective communication is vital in the work setting as we communicate with a variety of people and we need to ensure we pass on information and listen actively to be able to meet the needs of service users and staff. We have to communicate well with colleagues to ensure the smooth running of things, to make sure information is handed over clearly and to avoid confusion and allow continuity of care and minimise risk.
Receive feedback from others about our behaviour our skills our values the way we relate to others about our very identity. Feedback is central to the process of reflection. Constructive feedback = essential to improve and increase the effectiveness of the service. Helps social care worker to adhere in learning and developing new skills. How people can react on constructive feedback or criticism : React : • People may react defensively.
* To provide social, emotional and environmental support as well as physical. Developing professional working relationships Staff can provide a better standard of care for clients if they are all able to understand the requirements and needs of the client and families. Teamwork and communication are vital aspects of being able to provide outstanding care and support for the client. Communication is particularly important in order for all team members to be able to identify current wellbeing and any changes in needs.