Tqm-Iso 9000 Essay

2027 Words9 Pages
HISTORICAL ANTECEDENT OF ISO ISO 9000 is a set of criteria that, when applied correctly, will help organizations develop the capability to create and retain satisfied customers. It is not a product standard-there are no requirements for specific products or services – only criteria that apply to the management of an organization when determining customer needs and expectations and supplying products and services that are intended to satisfy those needs and expectations. Customers need confidence that their suppliers can meet their quality, cost and delivery requirements and have a choice as to how they acquire this confidence. They can select their suppliers: 1. Purely on the basis of past performance, reputation or recommendation. 2. By assessing the capability of potential suppliers themselves. 3. On the basis of an assessment of capability performed by a third party. Most of the customers select their suppliers using option 1 or 2 but there will be cases where these options are not appropriate either because there is no evidence for not using option 1 or resources are not available to use option 2 or it’s not economic. Organizations submit to a third party audit that is performed by an accredited certification body independent of both customer and supplier. An audit is performed against the requirements of ISO 9001 and if no nonconformities are found, a certificate is awarded. This certificate proves evidence that the organization has the capability to meet customer and regulatory requirements relating to the supply of certain specified goods and services. Customers are now able to acquire the confidence they require simply by establishing whether a supplier holds an ISO 9000 certificate covering the type of products and services they are seeking. However, the credibility of the certificate rests on the competence of the auditor and the integrity
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