TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
In order to be more successful in their industry, they must have up-to-date equipment and technology. They must also be aware of the value of marketing themselves and also learn how to do so. This will certainly draw new customers to their company, because they can expand their audience. (03) Thirdly, Albatross Anchor should research and incorporate some sort of LEAN production method. Albatross can gain assistance from a company that helps to advise, consult, and train the employees in
Effective communication is a necessary skill. Whether suggesting a “Biggie Sized” fast food order, reviewing a patient's different treatment options or coaching a student, effective communication is necessary. Effective communication is utilizing ethos, logos and pathos masterfully. Salespeople must utilize ethos, logos and pathos during each customer interaction. As an automotive salesperson ethos, or credibility, is absolutely necessary.
This process is essential because subsequent steps in the process of planning for achievement of the selected objective may be derived from the SWOTs. Marketing Strategies One of the first steps in the consideration of new product development and penetration of new product development is to analyze the market opportunity. Basically, we need to find out whether or not this venture is worth it. Our engineering team will need to determine the technical feasibility of the product idea. Once this is complete, our marketing team will need to determine the idea’s prospects in the marketplace.
Change Management Plan Riordan Manufacturing Team C University of Phoenix MGT/311 04/10/2013 Claudia Camacho Riordan Manufacturing Section I: Change Management Plan The purpose of this report is to implement and recognize the potential influences of corporate culture over time and history of the Riordan Manufacturing Company on employee behavior. Global expansion strategies for the company will be considered and evaluation of several factors before finalizing on the expansion process. Each factor will be evaluated intensively, which also requires analysis of the current situation, the change process and the desired situation. The report also includes a required efficient integration of the several different divisions using competitive
An analysis on the current customer base to get a starting point for a later analysis. From that point we can build where individual units or divisions will be placed and what the area of responsibility will be. The initial phase will be implementing the positions and job responsibilities that will be needed to carry out the expansion. This consists of not only writing out a new organizational path but also numerous job descriptions, budgeting, placement, and operational scope for the whole branch. This should take roughly six months.
The one important element of the Strategic Business Plan for the Delta Fire Department is “How do we get better and what direction are we going?” In order to achieve this element, a comprehensive look at all aspects of the organization and service must be discussed and proposed ways to improve the organization. A SWOT analysis will be conducted to provide valuable input into goal development. A SWOT is an, “analysis of an organization’s strengths, weaknesses, opportunities, and threats to identify a strategic niche that it can exploit.” (Robbins, DeCenzo, Stuart-Kotze & Stewart, 2004, pg. 131) The mandate to preserve life, property and the environment through the provision of fire suppression, fire prevention/education, hazardous materials
When examining the problems at hand, it becomes clear that Boeing should focus on structure. Boeing has recently undergone some mergers and acquisitions and has a giant need to integrate these companies into the Boeing family so employees and consumers aren’t confused and to eliminate duplicate functions between organizations (Galbraith 2000). Secondly, technology is lagging not just in operations, but in employee data tracking and knowledge management. Another application of this could be in the marketing department through the use of metrics to better meet market demand. The use of a knowledge management system would also help to address the collaboration problem that Boeing has between employees.
Also, both organizations may need to change their business processes to accommodate the needs of a long-term relationship. All of this can take several years of implementation until results appear. 2. Discuss the advantages of having point-to-point contact (Exhibit 1) between functional groups at different companies. Are there any disadvantages to this approach?
2. Using the perspective of the functions of organizational culture explain the impact of “The Toyota Way”. Organizational culture has four basic functions. The first one is to provide sense of identity to workers in order to increase their commitment to the organization, which is what Toyota is trying to do with “The Toyota Way”, for example their 10th principle says “Develop exceptional people and teams who follow your company’s philosophy”. The second one is to provide a way for workers to interpret the meaning of organizational events, for example the production line is designed to always have “The Toyota Way” present “The Toyota Production System (TPS), which puts The Toyota Way into practice”.