Toyota Essay

792 Words4 Pages
Weekly Reading- Toyota 1. Identify using a model the levels of a product. There are five product levels, which constitute a customer-value hierarchy. They are as follows: • Core benefit is the fundamental level, which is the service or benefit the customer is really needs. The core benefit of Toyota is transportation. • Generic product includes the most necessary characteristics for a product to function. For example, for Toyota it would be quality, safety, design, luxury and brand name. • Expected product contains a set of attributes and conditions that the consumers expect when they purchase the products. They are the customers’ minimal expectations from the product. Toyota provides user friendly, reliable, safety and quality, which are expected by the consumers. • Augmented product, the fourth product level, provides additional features and benefits to differentiate the product from its competitors. It exceeds customer expectations, becoming the focus of brand positioning and competition in developed countries. Toyota provides excellent customer service, and also its promotions vary with its consumers. It marketed Scion at music events where young consumers feel confortable to check out the car, which was their main target. • Potential product provides potential transformations and augmentations in the future, and would be used by the companies to distinguish their offering and retain customers. Toyota provides personal customization to its customers for example, car interiors, and addition of gadgets such as TV. 2. List and discuss the stages in the introduction of a new product. How is this relevant to Toyota? Toyota offers a variety of products to meet the needs of a group of customer. For example, lower costs Scions, mid-price Camrys and luxury Lexus. Toyota is one of the most innovative organizations in the world, it achieves that by mastering

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