Total Quality Management Case Study

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Introduction:- Total Quality Management (TQM) is an approach that organization use to improve their internal processes and increase customer satisfaction when it is properly implemented, this style of management can lead to decreased costs related to corrective or preventative maintenance, better overall performance and an increased number of happy and loyal customers. Quality, considered a key strategic factor in achieving business success, is more than ever required for competing successfully in today’s global market place (Dean & Evans, 1994), and it has become the key slogan as organizations strive for a competitive advantage in markets characterized by liberalization, globalization and knowledgeable customers This paper presents a comparative…show more content…
This result suggests that Vietnamese companies still have a lot room for improving their TQM strategy. • TQM principles that have been considered as a set of practices in previous studies ,could be confirmed as a valid for the industry in Vietnam • Large companies showed a higher implementation rate in almost all quality management practices except for teamwork and open organization when compared to small- and medium-sized companies. Particularly, for service culture and strategic planning, large companies were statistically significantly stronger than small- and medium-sized companies • The MANOVA results indicate that company size, industry type and degree of influenced, the degree of TQM implementation. Like large companies showed a higher rate of implementation rate in almost all quality management practices except for team work and open organization when compared to small and medium sized companies. Large companies were stronger in service culture and strategic planning compared to small and medium companies. Highly innovative companies showed a higher rate of implementation for all TQM constructs compared to companies with low…show more content…
Data was analyzed very efficiently and effectively using scale reliability and validity of constructs and MANOVA test on organizational characteristics .This study shows evidences in Vietnam that TQM most likely enhances conditions for innovations to happen. Therefore, in order to create more products and service innovations, companies may align innovation projects with their efforts to improve the firm’s TQM strategy. Plus TQM shows a better and a very goof future for the organizations and it is promising for that to emerging companies as well because all customers wants is quality and if the company is able to provide a better quality or rather the best quality then the customer can easily trust that company and rely on them for their

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