Total Quality Management - Baldrige Award

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The Baldrige Award The Malcolm Baldrige Award is a guide to achieve excellence in businesses. It is based on a system approach that draws a set of performance objectives for companies, allowing them to reach advanced and outstanding performance to better serve their numerous stakeholders on one hand, to enhance the general organizational effectiveness and efficiency on the other, as well as encourage and increase both the individual and organizational learning with the purpose to increase the overall satisfaction. According to the Baldrige Performance Excellence Program website, “The Baldrige Program's mission is to improve the competitiveness and performance of U.S. organizations”. The Malcolm Baldrige National Quality Award is hold every year, it is honored by the presence of the President of the United States of America who presents the Awards to organizations that successfully reveal outstanding quality and performance. It is given to organizations in different fields and sectors mainly: manufacturing, service and small businesses, education, health care and nonprofit organizations. The Awards are given annually to the top organizations who meet the outstanding requirements in seven areas of performance excellence, known as the Baldrige Criteria for Performance Excellence. History of the Award The Malcolm Baldrige National Award was founded in 1987 by the Congress; it represents the outstanding honors given to American businesses for accomplishing high performance excellence. It was founded to distinguish and identify businesses in the United States that successfully meet high quality performance. The Award was named after the earlier Secretary of Commerce Malcolm Baldrige whose excellent managerial and decision making competencies played a major role in ensuring a long term success to the government’s performance. The Award is managed by the National
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