Total Quality Management

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Total Quality Management Following the American Psychological Association's Guidelines Total Quality Management Abstract Aspects of Total Quality Management (TQM) have been used in businesses since the early nineteenth century (Ruth, 1997). The principles and practices that make up Total Quality Management and Quality have been used to define successful businesses and organizations in the United States since the mid 1980s (Ruth, 1997). While there are many studies, research, and papers devoted to the concept of Total Quality Management, there is much debate as to what it is, exactly (Ruth, 1997; Sadikoglu, 2008). Not only is there much discussion about what Total Quality Management is, there is much debate as to how to implement a quality strategy successfully (Zink, 2007; Tari, 2005; Ueno, 2010; Ruth, 1997; Talib, Rahman, & Qureshi, 2011; Fisscher & Jijhof, 2005; Sadikoglu, 2008; Jafar, Mohammad, Fariba, & Gudarzvand, 2010). Businesses and organizations have set a quality strategy based on the concept of Total Quality Management, and many have failed. The reasons for failure constitute much of the debate with regard to Total Quality Management. This paper is devoted to discussing the main principles that make up Total Quality Management and to help the reader to understand the application of it to an organization. Total Quality Management Introduction Aspects of Total Quality Management (TQM) have been used in businesses since the early nineteenth century (Ruth, 1997). The principles and practices that make up Total Quality Management and Quality have been used to define successful businesses and organizations in the United States since the mid 1980s (Ruth, 1997). While there are many studies, research, and papers devoted to the concept of Total Quality Management, there is much debate as to what it is, exactly (Ruth, 1997;

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