2.1- Explain why it is important to find out an individual's communication, language needs ,wishes and preferences: It is important to find out an individual’s needs,wishes,and preferences because it allows the person to enable effective communication while trying to understand what an individual is trying to express. It also helps one to understand the individuals preferences based on such things like: beliefs,values and cultural background. This in turn helps avoid the individual from feeling excluded, frightened, distressed or frustrated.Finally it helps to support the individual to be fully
The impact of communication on own work: communication with others eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust; aids understanding of individuals’ needs; prevents misunderstandings; supports the development of own knowledge and skills 1.3. Explain why it is important to observe an individual’s reactions when communicating with them. The importance of observing others’ reactions: verbal communication eg tone, pitch, silence; non verbal communication eg body language, facial expressions, eye contact, gestures, touch; to understand emotional state; know if information has been understood; when and how to adjust communication method; recognising barriers to communication 2.1. Find out an individual’s communication and language needs, wishes and preferences. Communication and language needs of individuals: home language; preferred method; sensory difficulties; preferences based on eg beliefs, values, cultural variations, age, gender; additional learning needs; physical disabilities 2.3.
Explain how effective communication affects all aspects of own work. Effective communication affects my role as a care assistant as I must be able to communicate effectively with other staff, seniors and managers in order to maintain a smooth running of the care home. I also must be able to communicate with residents in order to understand them and there families to ensure their needs are being met. Factors that contribute to a effective working relationship are information sharing and confidentiality, agreeing objectives, cooperation, honesty, respect, clear communication, mutual support, sharing, reliability, shared goals and trust. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
This includes using words, feedback, action, body language and gestures. With effective communication service users and family will enjoy the services provided. 1.3 Explain why it is important to observe an individual reactions when communicating with them All communication has an effect on the person that you are communicating with. Interactions a two way process, it is important to watch the effects so that any problems can be identified and dealt with. In order to be effective in care and supporting service users you have to be a good communicator whether this is through speaking, body language, facial expressions or gestures.
Unit 4222-301 Outcome 1 Understand why effective communication is important in the work setting Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital for seeking and providing information. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. It is crucial to have good communication for developing positive relationships with other people. It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message.
Question 2: Communication is important to forming relationships with people. Explain how communication affects relationship in your care setting. Effective communication between adult social care workers (colleagues) is important because of the need to build trust and understanding between one another, this gives the ability to open up and ask questions on tasks or issues that are new or difficult to address with the added respect of other colleagues experience, thus enable good team building and sharing of information, also to have an attitude of sharing the work load making the job at hand and work life easier all round. This is also if not more important when supporting other people (service users) to promote that you are reliable and trustworthy. Listening and showing commitment that the persons best interests are at heart, with good time keeping and seeing tasks throw will build confidence with the service user.
This program has an educational section that offers the employees information about stress, a training section that provides methods to help employees recognize the stress in their work environment (Jex & Britt, 2008). I think this training program can benefit the employees at Air Devils Inc because it can help them cope with the stress within their work environment. Using the reduction of stressors can also help to eliminate stress in the workplace. Implementing interventions that help to reduce stress can also serve as a training program for the employees. Just like the employees at Air Devils Inc needed interventions implemented to help with stress reduction, interventions are vital for organizations.
1.2 Explain how effective communication affects all aspects of own work * Within the care setting I communicate using: Communication books, handover with colleagues, staff message book, staff meetings, meetings with my manager, etc. * Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them * Not all people are able to communicate verbally because of the lack of their confidence or they don’t know the language.
This will require that I understand and build on the non-verbal clues conveyed by the team, responding accordingly in order to make a connection on a level that works for them. Lastly, my plan should develop so as to allow me to interact with the team on a more social level, perhaps spending time outside the office. My interaction with them on a more personal level should help me feel more relaxed in their collective presence, while retaining a personal connection. Ultimately, as I gain confidence with them, my enthusiastic and positive view of our employees as a whole will take hold in their minds, providing some offset to their wholly analytical views and logical