Zinn’s Burgers and Pizza This report is intended to identify and provide an understanding on how to further improve Ottershaw branch of Zinn’s Burgers and Pizza, as requested by Chris Pike (Manager). Part (a) I’ve identified the following problems from the case study: • Late closing hours, 3am • Age of employees at supervisory role i.e. Night Managers i. Night managers were usually the same age as or younger than some of the other employees (Assignment booklet, p.14) • High turnover of staff • Lack of training i. “night managers do not receive any formal training for this role” (Assignment booklet, p.13) • Employees attitude and behaviour i.
Managers who failed to follow the rules either changed their ways quickly or were sacked. | Inexperienced staff, food and service quality are below the standards set by the company. | One method of undertaking a SWOT analysis is to consider strengths, weaknesses, opportunities and threats in relation to two different times: until Joyce Lodge retired and when Patricia became to be manager of Lodge Bistro. It can be seen from Table 1 that the main weaknesses arise when Patricia decided, the most important thing is the culture of an organization than formal structures, rules and regulations.
Questions 1. What are the pressures that lead executives and managers to cook the books? The main pressures were coming from the economic recession and the aftermath of dot-com bubble collapse which then causes the industry conditions began to deteriorate in 2000. The competition among existing company and the new entrants were becoming more heightened; the company became overcapacity and the demand for telecommunication services reduced significantly. And the pressure to maintain a 42% of expense-to-revenue ratio (E/R ratio) had also becoming one of the forces that lead the executives and the manager to cook the books in order to make it looked good at the public’s eyes.
In the Management Information Systems: Managing the Digital Firm 12th edition by Kenneth C. Loudon and Jane P. Laudon, the authors wrote a case study called Domino’s Sizzles with Pizza Tracker. The case study found on pages 52-53 describes Domino’s history, challenges and solutions in the pizza industry. After learning that Americans agreed Domino’s home-delivered pizzas were among the worst, they invested in new informational systems to turn from a low-tech to a high tech company with hopes of delivering excellent customer service and good pizzas. The following analysis will discuss the kinds of systems described in the case, identify and describe the business processes each supports including inputs, processes, and outputs of these systems, its impact on business performance and online ordering system, and it’s effectiveness versus the competitors. (Laudon C Kenneth, 2012) Domino’s Strategy to Improve Customer Service Domino's, is the recognized world leader in pizza delivery operating a network of company-owned and franchise-owned stores in the United States and international markets.
Hourly union workers suddenly become salaried non-union foremen (us versus them scenario). • Young college graduates (16% of new hires) lack experience and training, and therefore credibility. • Line foremen feel pulled in different directions by managers, the workers, and the union. • They feel great pressure to meet forecasted production and leave things unresolved for the next shift’s line foreman, who has to then fix unresolved equipment and quality issues from the previous shift. The pressure placed on them also makes them place intense pressure on the hourly employees, which results in low morale (hourly employees feel like the foremen don’t listen to them, are too harsh, etc.).
This is an immediate problem for the franchise as this is negatively affecting the morale of the employees and is in conflict with the strategic direction of the organization (i.e. reduce unsold/damage food percentage to drive profitability). Data Analysis There are several different situations that have to be analyzed for this case. They are broken down in to two major categories: leadership of the manager and internal structure. Leadership of the Manager How Did the Issue Arise?
Having to much of either fun or seriousness can be detrimental to a workplace. For example, in a food service job, too much fun would be time consuming and disturbing to a customer seeking speedy service and a quiet meal. On the other hand too much yelling or disrespect can anger the employees which can be very counterproductive, due to the overall mood in the restaurant. When employees feel under appreciated they tend to work less efficiently because they try to make less minor mistakes to make up for what they are lacking which results in major mistakes When business is hectic, a quality leader should be willing to help out the employees at a high level and be able to take care of the managerial duties as well. Congeniality is also an important attribute of a person in charge; nobody wants to be lead by a grumpy or unfriendly drone who contributes little more then an unpleasant atmosphere.
Manage Personal Work Priorities and Professional Development BSBWOR501A Assessment activity 1 Part A 1. Two characteristics of a positive role model are: * demonstrate sympathy and forgiveness * be able to develop efficient habits Sympathy: Working at the «Absynthe» restaurant I used to be at the different roles as a worker. Started from waitress that was a simpliest one and did not suppose to have many cirtain skills. When a quiet period started it wasn’t nessesarily to keep a lot of staff so our boss decided to cut the staff off. I was in a bad position as long as I was less experienced then other team members.
Problem Statement The company is changing its in store structure to make it more efficient. While doing so, it is confusing the hourly associate, as their jobs seem to be changing daily. I feel it has caused the stores to do the opposite, and become less productive and efficient, as well as cause job dissatisfaction. I feel this is a problem with the associates, as well as the future success of the company. The changes are causing the Managers and Associates to feel they are not be valued, and this could potential cause a loss of talent to competitors.
The impact on the business could cost loss of business job losses and tarnish to the name of the company I was getting a few choice words from the factory manager demanding that I find these leads rapid I was trying my best it was making me and my team look incompetent it made us all feel like we should just curl up into a ball and block out the world team members were trying to look around for these leads and to no avail Symptoms of stress Symptoms of stress often build up gradually before you start noticing them. Stress can affect how you feel, how you think, how you behave and how your body works. It affects people in different ways but if you are stressed you may have some of the following symptoms: Your feelings You may feel: Irritable Anxious Your thoughts Have racing thoughts Worry constantly Your behaviour You may notice you're: Having temper