The quality of services that is an employee gives to a customer is the reason why customers return to the company. “In service firms, where the interface with the customers is broad and intense, all contact personnel must be well attuned to the mission, goals, strategies, and systems of the company. Otherwise they cannot represent their firm well and successfully handle all those crucial contacts, known
These resources could be skills within the team, they could be experience or an experienced member of the team, and potentially they could even be financial resources that will help the team achieve what it needs to within the business. Co-ordination of team resources may involve deciding which members of the team would best utilize the training resources to improve the performance of the team on a whole and how the training could be shared; but as long as the team is working together in a co-ordinated way it should meet targets. Monitoring of team performance: The monitoring of team performance allows the team leader or manager to evaluate how well their subordinates are working, to assist their subordinates the team leader would have to effectively utilize resources. If resources are used ineffectively then it can be detrimental to the team’s performance e.g. a call operator may spend too long on each call, this would tire them out and drag the rest of the team’s performance down with them.
| Trade union | Unions mainly focus on the treatment and pay of the employees. John Lewis has employees who are members of the unions. Therefore the unions may be able to influence the company. | Suppliers | Suppliers are very important to john Lewis aims of quality and innovation. Therefore the company needs to have secure and reliable suppliers in place.
By providing these rights and regulations it protects employers and employees by setting guidelines that must be adhered to, This is in place so that the employees aren’t taken advantage of from things such as; working excessive hours, working for below minimum wage, working with no breaks and excessive workloads. There are many places to seek information and advice for employment responsibilities and rights, firstly your contract of employment should outline the company’s responsibilities and rights to you as the employee, if not then the company’s Human Resources department or Manager should be able to give employees the information they need. Other sources include; Citizens Advice Bureau. Job Centre Plus, Department for Work and Pensions, Her Majesty’s Revenue and Customs, Employment Appeals Tribunal Service, Trade Unions, Advisory, Conciliation and Arbitration Service and the Direct.gov website. There is also help for people with disabilities, one in particular is Access to Work which can provide financial support in traveling to work and help at work with equipment or support
The contingent or temporary worker is an employee of a staffing company and can be part-time, full time, or seasonal (Bennett-Alexander & Hartman, 2007). It is also possible when working with a staffing company; Cost Club could put stipulations on the time and hours worked. It is important to make sure independent contractors and contingent workers have the proper classification to prevent an increase in cost and to minimize cost that is associated with being an employee of Cost Club. It can be more cost effective have independent contractors and contingent workers when it comes to taxes, civil liability, overtime, and minimum wage as a requirement established by the Fair Labor Standards Act (Duval Business Law, n.d.). Message 3: Safety Managers concern about injury and damages In the case of the employee slapping a customer, Cost Club could be held vicariously liable for the actions of the employee because the altercation happened during the course of employment.
Employees and Managers- their interest is that the company provides them with decent live hood. They are interested of the security of their employment, good rates of pay, bonuses, rewards and opportunities for promotion. Therefore there are interested of the financial “health” of the Business, otherwise they will be made redundant (please see the stakeholders diagram ) STAKEHOLDER’S
It would be beneficial to have him take the What Time of Day am I Most Productive survey to see if his poor decision making is based on his ability to focus. The characteristics of the employees make up the characteristic of the company, and both of these are a direct reflection of their leadership. Keeping employees happy is a key element to success, as noted in (Robbins & Judge, 2011), “Therefore, companies implement programs; such as piece-rate pay where workers are paid a fixed sum for each unit production completed”. It is imperative that a company can attract and retain a skilled workforce. Ensuring that their compensation is competitive with the market and valuing the employee’s opinions are just two ways to accomplish this.
Discussion 1 Employers often want to find out if their workers are productive and loyal. Determine at least one limit that you would place upon a private employer’s rights to monitor the productivity and communications of employees at work. Support your response. It is highly understandable that employers want to make sure that their employees are doing their very best while at work. I believe employers have to find a median in which they can oversee what their employees are doing while giving them a sense of privacy as well.
Especially because I have a family, job security is very important to me. I have bills that need to be paid and a family that must be provided for. I want to feel as though my job is stable and that I am not easily replaceable. I do not need added stress in my life by worrying about whether my job will be available tomorrow. I also am a person that thrives on routine.
Communication does not only mean a manager talking to his or her employees, but also listening to their concerns and problems. For a manager, it is important to ensure their understanding of company objectives and their individual job roles, but it is equally important to show them the importance of their feedback to the achievement of targets and standards (www.careers-help.co.uk). Communication in the workplace is vital because effective motivation can’t take place without it. A manager needs to communicate with their staff on a regular basis, conduct weekly team meetings, discuss issues, and deal with grievances to remove communication hurdles. Effective communication allows employees to offer feedback and to provide creative ideas to help enhance and change business practices, policies, and procedures.