Obtain help from a colleague if you are not able to deal with your customers request you would: a) Your colleague is also dealing with a customer, you interrupt them and ask them the information you need, thanking them for their time. b) Ask your colleague to go and deal with the customer because you don’t know what they want. c) Ask your colleague for help with a customer and ask them for information on their request, thank your colleague for their help, return to your customer and thank them for their
To do this, organisations need to be aware of the following: * Identify what customers are buying and what benefits they purchase * Understand why customers will or do purchase * Know when customers are likely to buy By knowing the customer, organisations can plan to meet their needs. Some other aspects they affect consumers purchasing decisions are: * Location * After sales support * Presentation *
You may require a little extra help an patience when serving them but like any other customer, they wish to purchase and item or service and it is your job to assist them. Sometimes it is not apparent that a customer has special or specific needs as they may not like to draw attention to themselves and their disability or in some cases they might not consider themselves to have any special needs. Therefore, when communicating with customers with special needs, take care to them as a person and not a condition. If the person is escorted by a carer, speak to the customer rather than the carer. Some of the customers with special needs you might provide services for are: older customers, customers in wheel chairs, customers with hearing impediments, customers with sight impairment, customers with an intellectual disability or speech difficulties.
Kudler must stay focused on this aspect at all times when developing new tactic and strategies as not to succumb to the pressures of the discount shopper. By using demographic and Psychographic approach can also help the company out. Demographics measures of characteristics of individuals or households, such as age, sex, place of residence, or family income. Psychographics measure attitudes, beliefs, and lifestyle characteristics. They are usually used in connection with demographics and not
1. If we had any difficulties or dilemmas around choice of food we would help to advise the client with his or her choice. Making sure there is enough different varieties of things to be chose from or if an individual feels they have too much choice we can help narrow it down by knowing certain things the particularly like. As a support assistant it my job to assit with choices, and advise them about healthy foods and the importance. For example: A Service user cannot understand a menu when It is present in a list form , so we could help them make their choice by getting images of meals they would be presented with to eat.
Once the customer has validated that he or she is an authorized user of the ATM card by entering the correct PIN the ATM will then prompt them to select which transaction they are requesting. Once the customer selects the transfer option the ATM will then give the option of which account the transfer will be taken from and also if the account to be transferred to is internal to the banking institution or to an external institution. After the customer chooses if the transaction is for an internal or an external account the ATM will then ask for the specific account they wish to transfer fund into. When the specific account is selected the customer will then be prompted to enter the amount of the transfer. If sufficient funds are available in the account money is to be transferred from and the customer is authorized to transfer funds to the selected account, the changes to the account balances will be made and the transaction will be complete and the ATM card returned to the customer.
Customers are trusting each merchant not to release their personal information to anyone, or entity that could potentially use their address or phone numbers in a harmful way. As stated by Valdez (2014), “Loyalty programs depend on the collection of customer information, which is used to personalize marketing campaigns, recommendations and discounts.” (para. 1). Therefore, customers should not be placed on a mailing list or calling list unless they approve the release of information to third parties with their signature of understanding and confirmation. Ethical Concerns Valdez (2014) advises, “Loyalty programs that reward decision makers may run into ethical issues when the decision maker is separate from the payer.” (para.
Describe ways to resolve any difficulties or dilemma’s about the choice of food and drink. By giving the individual 2 or more choices and letting them decide what they like, giving more details about the food will help them choose. By explaining to an individual about the importance of s healthy diet and encourage and support them to choose healthy options and alternatives. By explaining to the individual about the consequences of a poor diet
This means that they must effectively be able to communicate with customers as this could be the difference into whether a product sells or not e.g. if Tesco's are having a complaint about a electronic device that doesn't work then they would ask for a replacement or a refund however they may not have the receipt so the customer would not be able to get a refund however they may be able to negotiate and the business must think of a solution to avoid any misunderstanding or conflict. As customers are the main attraction of the business, they need to be impressed by what the business has to offer. When the business needs to provide service or sell products to customers they will have to use persuasive techniques to make them purchase goods from the business. The assorted ways in which a business communicates with the customers effectively to satisfy them is known as the 'Promotional mix'.
As the CEO I would realize that RTI treats this policy so seriously that a separate page for this policy alone was created and RTI has created a group that oversees the Whistleblower Policy. The Audit Committee that was created by RTI insures that any employee of my restaurant that is aware of any fraudulence by anyone within my restaurant can and should be reported without fear of reprisal by other employees, my managers nor myself. If any employee is aware of any audit or accounting discrepancies or fraudulent behavior by myself or any of my employees I would want it reported before it led to either my losing the franchise and/or complete failure of my franchise. This policy is necessary to prevent possible lawsuits and to prevent financial loss for myself and RTI. A whistleblowers are necessary because I cannot be everywhere all the time and if fraud is occurring in any are of my business I would want to be aware of it as soon as possible so that I can address.