Theories of Communication Essay

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Unit F911 AO3: Theories Relating To Communication A conversation begins when people talk to each other. Conversations always have a beginning, middle and an end: for example, we usually start conversations with a greeting, such as “Hello” or “How are you?” They then expand into the middle of the conversation when we ask each other questions and answer them. Then the conversation comes to a close, and ends usually with “goodbye” or “see you soon”. Conversations can be expanded by asking more questions, changing topics or talking about someone else, such as a family member. There are different theories that explain how communication works and what needs to be done to make the conversation effective and leave all members of the conversation feeling happy and understanding what has been said. Egan’s Theory: S.O.L.E.R S = sitting facing or at a slight angle O = open posture L = leaning in, to show interest E = eye contact R = relaxed; calm body language This theory was introduced by Gerard Egan (1998) and describes techniques for active listening. In the form of non-verbal communication, S.O.L.E.R theory can be valuable when helping another person as it can make the other party feel cared for, involved in what is going on and feel respected and understood. S.O.L.E.R theory is used in counselling and other areas where one person is there to listen, help or comfort another; and it can also be learned by anyone who wishes to become a better listener. S.O.L.E.R is an acronym, as shown above, developed by Gerard Egan to facilitate the recall of the key elements of this technique. S.O.L.E.R explained: Sitting facing or at a slight angle: This involves sitting at a comfortable distance from each other but close enough that communication would not be effected. It also involves facing them squarely so eye contact can be maintained, or at an angle as facing someone you

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