The Rotor-Rooter Case Study

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Objective of activity Evaluate resources required for decision implementation. Case Scenario: Randall “Rotor” Rooter has always been known as a no-nonsense plumber. He made his name in the world of construction. Finally, he arrived at his dream job, supervising the installation of custom bathrooms for U. S. Home. One of the first issues he uncovered was a chronic problem with the delivery of Plexiglas shower doors. These doors were consistently arriving late. Rotor could not get straight answers as to why this problem was recurring. Throughout his career, Rotor had been known for his decisive manner. He was always able to get to the bottom of an issue and resolve it to the satisfaction of all parties involved. Now it seems his problem-solving skills were on the line again. As a new employee at U. S. Home, Rotor was determined to show his boss that he was a take-charge person who knew how to troubleshoot. He decided the best thing to do was to put his foot down. Heimmediately fired his assistant because he believed this individual was not being careful in checking the delivery date before signing for the doors. The problem disappeared. The doors began arriving on time. Rotor was congratulated for a job well done. With the problem being solved (or so he thought), he and his new assistant began installing again. Unfortunately, he realizes that the doors that had been delivered were the wrong size! Formulate responses to the following questions: 1) What were Rotor’s problem-solving methods? 2) What was insufficient about his approach? 3) What in Rotor’s background caused him to frame and solve the problem the way he did? 4) How might his approach be improved? 5) What is the importance of carefully monitoring symptoms prior to defining a problem? 6) What factors influenced his decision to fire the assistant? 7) How could

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