The Role Of The Supervisor

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The Role of the Supervisor “Critically analyse the knowledge, skills and abilities, which you consider to be the key to the success of the role of the Supervisor/Team Leader. Refer in your answer both to concepts studied in the module and examples from your own workplace.” Course: Diploma in First Line Management Year: One INTRODUCTION The role of the Supervisor is a vital element in the efficient functioning of modern business. The role has changed radically in recent years as opposed to times when the successful Supervisor was regarded as having the sole ability and willingness to exercise authority. The modern day Supervisor has to be more willing and able to balance both the ongoing Tasks related to his/her position and also Human Resource Management. Harvey (1997 p.5) defines a Supervisor as: “Anyone at the first level of management who has responsibility for the work of others.” This is a very basic definition of the role of the Supervisor and one which gives very little insight into the skills and qualities required to successfully carry out the duties and responsibilities required of him/her. Harvey (1997 pp.47-48) also states that a successful Supervisor: “Is an individual who is able to encourage and lead other people to higher performance and has the broad range of skills and knowledge necessary to perform the job confidently, and to change as new demands are made of them.” This is certainly very relevant in the modern day workplace where good Human Resource Management skills are the hallmark of a good leader. In today’s world, Supervisors form the largest group of Managers in most Organisations. This is mainly due to the number of Middle Managers being significantly reduced. As a result of this,

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