Understand working relationships in health and social care Explain how a working relationship is different from a personal relationship A working relationship is the nature of a professional relationship in which working as a team with collegues towards common goals. Personal relationships are with friends or family members within social groups. They range from interpersonal realationships; romantic relationship; based on liking or love and from family bonds or social commitments. There are different boundaries in working relationships than in personal ones. Working relationships are governed by policies and procedures structured by the employer.
There are many different working relationships within the Health and Social care setting some examples of these are: Manager – coordinators Coordinators – care staff Coordinators – social worker’s, occupational therapists, physio therapists, general hospital staff Coordinators – service users and service user’s next of kin 2.1 Describe why it is important to adhere to the agreed scope of the job role? It is important to adhere to the agreed scope of the jobs role because the role is designed to ensure the employee meets the needs and targets the employer has set for that specific role. All details of these targets are given to the employee prior to them starting their specific role. 2.2 Outline what is meant by agreed ways of working. Agreed ways of working is referring to the staff following the company’s policies and procedures, and adhering to service user care plans and risk assessments.
A professional relationship, in this context, focuses entirely on the needs of the service user whereas a personal relationship focuses on the needs of both parties. 1.2 In health and social care settings there are a number of different working relationships. As well as the relationship a support/care worker may have with a service user, a support worker may have a working relationship with other support workers, doctors and other health care professionals, care managers and live-in carers. These relationships can be close, depending on the level of needs held by the service user. Other working relationships may include landlords, housing benefits officers and other benefits agencies, cleaners and maintenance workers.
In the health and social care setting there are many different working relationships. These relationships will include colleagues, managers, other professionals such as doctors and district nurses, service users, their families and friends. For each you will develop a different type of working relationship and some will be more formal than others, for example, you would not address a visiting doctor in the same manner as a service user, and you would not address your manager in the same way as a colleague although a professional manner must be maintained. Outcome 2 Be able to work in ways that are agreed with the employer. 2.1 Describe why it is important to adhere to the agreed scope of the job role.
A personal relationship is formed because you want it to and because you like the other person, it is your choice. 1.2 Describe different working relationships in social care settings. In social care settings there are many different working relationships. These may include other professionals such as Nurses and Doctors, Family members and friends, also colleagues and Managers. You will develop a different type of working relationship with each individual, some more formal than others, e.g.
Sometimes you may have to work in best interest and instinct to fulfil your job role. To follow the agreed ways of working to its fullest you must refer to care plans, following the care plans ensures that you are implementing these rules. Working within the policies and procedures of your job description and working in agreed ways are very important because it ensures that you are doing your job correctly and to a high standard. It covers you from legal issues as you are completing tasks correctly and professionally. It is important to follow the agreed ways of working so you are certain to be working under the legislations that apply to the role you are undertaking, these could include the data protection act 1998, care home regulations 2001, care quality commission regulations 2009, care standards act 2000, health and safety at work act 1974 and many more.
SECTION 1: Understand the Role of the Social Care Worker. 1. Give an explanation of how a working relationship differs from a personal relationship. Working relationships are based upon our professional behaviour and meeting the expectations of our colleagues and employees in a professional setting. They usually occur in a working / professional environment and are limited, in theory, by the scope of the job roles and the context provided by the job role.
Unit 206 – Understanding the role of the social care worker Understand working relationships in social care settings 1.2 In a working relationship, the main reason for any type of contact with any person is to provide some sort of service or to use the service that is being offered. It is a professional relationship. In health and social care the service users depend on you and need to feel secure in the fact that the can rely on you to get certain tasks completed and be happy with the results. This probably would not be the same in a personal relationship; you would not have the same obligation to do these things. You chose personal relationships but you don’t choose your colleagues.
Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communication is vital to make a persons quality of life better 1.2: Effective communication is the foundation if everything you do in your work and affects every aspect of your work and who you work with, The resident is the most important but liaison with the family and friends is crucial for personal information including colleagues. Communication is different depending on the person and the reason : ie a GP for medical reasons, a funeral director for there last wishes, a social worker to determine there needs. It is a two way process and the type of communication will vary depending on who you are communicating with and their age. The communication can be either verbal or non verbal.
Working relationships are formed whilst within the workplace, such as work colleagues, it is necessary to maintain a professional nature whilst at work, the sense of a business relationship. It involves the concepts of teamwork, working with colleagues towards common goals of which is set out with the companies agreed ways of working, and therefore sharing same goals and purposes. A working relationship is where you are employed by someone, to act in a professional role or capacity for specific objectives and purposes which is in many cases a one way relationship. You work in a professional code of conduct with employer policies and procedures. You cannot be a friend in a working relationship because then you overstep the boundaries of being professional to a personal relationship.