Mixing with different people can help us to overcome fears and prejudices having people from diverse backgrounds in the work place will bring different talents, skills and knowledge. I have to be sensitive to peoples needs and respect their abilities, background, values customs and beliefs and by considering the opinions, circumstances and feelings of my colleagues and customers without judgement of race, religion, position, circumstances, status or appearance. By trying to always listen to people and be open to other points of view and by treating everyone in the same way and don’t laugh about other religions and customs. By being polite, tolerant and patient with others and don’t use language or behaviours that could be offensive and misinterpreted. I can then learn from other just by listening and asking for help when needed, or I can observe them if they are doing a task that requires expertise or great precision.
* 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked. It also enables us to work effectively with each other. * 2.1/2.2/2.3/2.4 Reading care plans is always a good start when establishing the individual’s communication needs and preferences, if the service user is new to your home then either ask the previous carers or the service users friends and family as they are likely to know and can pass this information to you, this also enables you to put this information in your own care plans for the individual. If the service user is not new to the home but you are, ask other staff how they communicate with them. When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user.
You have to build professional relationships with people you support to enable you to deliver the care required to each individual so you can get to know them and find out their likes and dislikes and routines they may have. You must make sure you do not over step the boundaries of the relationship for example visiting them out of working hours or inviting them to your own home. Some people you support may show an interest in your personal life but it is important to keep the answers you reply to their questions minimal, it is fine to share basic information but you must not share significant personal details about yourself. The other relationship of working is building relationships with staff members, team work takes time to work well, not everyone will share the same views on how tasks should be completed, and most teamwork relationships will depend on how well the team is managed. Supportive team working is a good term and can help towards a great team
To co-operate with employer. 1.3 outline the main health and safety responsibilities of. SELF To take reasonable care of your own health and safety. To avoid wearing jewellery and loose clothing, especially when using machinery. To take reasonable care not to put other people at risk.
1.2 The care contributes of safeguarding or protection of the people in my care is to protect them from sexual, physical or emotional harm by main ting a safe environment where they feel safe and able to talk to myself or staff about anything they feel is not right or concerns them or their families have about the care being proved. There is paper work in place to stop such thing as behaviour charts and working in pairs to be able to observer each in work. This helps to ensure against risk of allegation of misconduct or abuse. And to make sure that we preserve the respect and dignity of all that I care for by treating them the way I would like to be treated. Know how to address conflicts or dilemmas that may arise between an individual’s right and the duty of care.
1.2 Describe the Duty of Care which affects your own practice It is important to only carry out duties that you are competent and confident in under taking the duty and it is important that the task are in your job description and declining care work that is not. Being accountable for your own decisions and actions, following standard procedures in all aspects of work including use of resources and equipment. 2.1 Describe dilemmas that may arise between the Duty of Care and an individual’s rights. You have a duty of care for the people you support, but they also have the right to make their own decisions about actions they want to take. Sometimes there can be conflict between a person’s rights and your duty of care.
You need to be a good listener, patient and be prepared to put in the effort as it can sometimes be very frustrating especially if there are communication difficulties. You need to be prepared to support them on activities of their choice and have fun with them. Regular keyworker sessions should be carried out with the individual on every aspect of there life including things that they may be finding difficult. It is important that the individual is aware that you are a member of staff who is there to support them, you need to be careful not to over step the mark. Never agree to keep secrets, never buy the individual presents and do not see the individual in your own personal time.
Section 1: Understand the Role of the Social Care Worker You should try to handle conflict situations by remaining calm, ending the conflict before it escalates and remaining respectful of others. However, there are times when this may seem impossible and the following skills are required: openly discuss differences in a calm and rational manner. For example, when having heated professional discussions with colleagues: – avoid rising to challenges or suggestions that you are incorrect – ask colleagues to listen to you and respect your opinions, but also respect their opinions – if you feel you cannot resolve a conflict situation with a colleague then speak to your line manager – respect the advice and guidance which qualified colleagues
In my job role always acting in the best interests of patients is essential, treating them with the respect and compassion that they need. Giving people their own independence and dignity is vital as this describes entirely the type of care I that I deliver. Neither respecting people’s wishes, cultures & beliefs not forcing them to do something they do not want or feel comfortable doing. Always having to be alert and observe my surrounding so I am in control of any situation that may escalate and become out of control. I also have to respond to any comments that are inappropriate or complaints in a calm and professional