The Relationship Between the Lack of Demonstration of Carative Factors Among Registered Nurses and Patient Satisfaction

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RESEARCH TOPIC

The relationship between lack of demonstration of carative factors among Registered Nurses (RN) and the decrease in patient satisfaction

PROBLEM STATEMENT
In health services, the level of satisfaction among patients has become the key factor to improve quality, becoming the main indicator of the quality of care offered. Recent studies recommend that patients’ satisfaction with health care should be one of its desired results (Romero-Garcia et al, 2014). The concept of satisfaction with health services is complex, as it is connected with a wide range of factors such as lifestyle, previous experiences, future expectation, personal values, and society.

If, in fact, the main goal of a health service is the patient, it is then essential that we are aware of their opinion and level of satisfaction with the service to be able to adapt such service as much as possible to their actual needs, expectations, and priorities (Romero-Garcia et al, 2014). In addition, the physical environment, communication and information, participation and involvement, interpersonal relations between nurse and patient, nurses’ medical-technical competence, and the influence of the health care organization on both patients and nurses should also be taken into consideration (Art & Science, 2014). Patient satisfaction is the most important indicator of high quality health care (Mak et al, 2013). There is a correlation between patient satisfaction and nursing care. The way patients perceive nursing care largely depends on their social status, age, education level, cultural background, and previous hospital experiences (Romero-Garcia et al, 2014). Support and respect from nurses, constant availability of nurses, and appropriately given responses are the main indicators of satisfaction (Romero-Garcia et al, 2014).

The Hospital Consumer Assessment of Healthcare

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