The Medical Administrative Assistant Skills

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The Medical Administrative Assistant Skills Tammy Mitchell Week 1 ECM Assignment November 9, 2014 The Administrative Medical Assistants Skills In my paper I’m going to discuss about is the human skills and which human skills that will apply to the Medical Administrative Assistant. According to Jones and George (2013) (pg. 14), “a human skill is the ability to understand, alter, lead, and control the behavior of others, individuals and groups”. The top skills of a Medical Administrative Assistant that caught my attention are people skills, planning activities, and communication. A people skill is very important to have in the medical office because you have to deal with patients every day. While having good people skill you have to learn how to communicate throughout the office to be able to get along well with your colleagues. For example, if a patient calls in the office complaining about a bill they have just received from there office and the patient will take it out on the Medical Administrative Assistant who answers the phone. A Medical Administrative Assistant has to have good people skills to handle a situation like this and not get you angry at the patient. Knowing how to communicate with the patient in a low calm tone of voice will help calm the patient down. When planning activities in the medical field it’s very important for Medical Administrative Assistant’s because they have to perform duties that are related to the healthcare industry. These activities Medical Administrative Assistant is able to establish funds and time for the activities as well as getting involve within the activity. The general duties of a Medical Administrative Assistant which include answering the phone, greeting the patients as well as visitors, ordering office supplies, and etc. Some Medical Administrative Assistant has to perform specific duties in the office in

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