For example, a job that involves heavy lifting would require someone with the muscle strength to perform the job. The example I mentioned will not discriminate on females, because of their lack of upper body strength, but it clarifies the expectations of the job. Administration Assistant Administration assistants provide clerical support in an office environment. The job involves using office equipment such as telephones, computers and fax machines to provide administrative support to managers and other departments. The way to make sure that my advertisement is in compliance with the federal law will be to make sure that I substantiate my advertising claims and that they are not deceptive.
Thank them for calling. Instead of using a simple “Hello,” brand the call using the company's name. Branding the call serves two purposes. First, it lets the customer know he or she dialed the right number. Secondly, it prevents your company from appearing unprofessional.
It addresses the needs of specific audiences. Written messages do not have to be delivered on the spur of the moment; they can be edited and revised several times before they are sent so that the content can be shaped to maximum effect. Written communication provides a permanent record of the messages and can be saved for later study and also enable recipients to take more time in reviewing the message and providing appropriate feedback. 3. Explain the principles of effective verbal communications in a business environment.
The company at hat served the public best would be favored in a competitive situation C. My opinion is that there should be a balance between competition and government involvement. A competitive situation would keep utility employees striving to satisfy the needs of their customer. Without competition some employees could become indifferent to customer satisfaction as the customer can not go anywhere else. Government involvement would be important by setting standards that must be adhered to by competing companies as far as level of service and also ensure that the competing companies can not fix pricing to consumers and artificially control what the consumer will
While teaching and advising others they themselves have to stay on top of the changing world for their own employee’s sake. If they do not address what they need to within their own corporate body they will not be able to do so for others. Having such a diverse group of employees at times makes it simple to hear what the ethical and social differences are among their own group. Then they learn how to adapt to and how to teach how to accept change, embrace it, and teach others about it so there is no issue of race, culture, gender, handicap, or sexual preference within any company. PricewaterhouseCoopers commitment is to deliver value to their employees and clients every day.
In “Why you need Good Grammar” by Michael Kwan, the rhetor is trying to tell his audience that proper grammar is necessary in all scenarios, he states, “Professional business correspondence (including press releases) needs to be impeccable but you should also take a similar level of care to your blogging. Just because the book is called Booher’s rule of Business Grammar doesn’t mean that the rules only apply to the realm of business.” In this quote, Kwan amplifies the importance of good writing in and out of the workplace; he states that just because what you’re writing isn’t going to be presented for business matters, that doesn’t mean that you shouldn’t take your time to present it with proper grammar. He constantly uses the words “Business” and “Professional” throughout his article to emphasize the importance of proper grammar in the work environment; he uses these words to persuade his reader that in order to be successful in your career you have to be a stickler for traditional grammar rules. Throughout the article he compares grammar mistakes to a small chip on a coffee mug, telling the audience that you might think that one little grammar mistake is not a big deal, but truly it can damage the image of your whole paper. In the cartoon in the Wall Street Journal, the rhetor is trying to tell his audience, most likely aspiring musicians, that to be a successful
A04- RECRUITMENT Job advert Fit for purpose The good points about the job advert are that it looks consistent because it has the same font throughout. The impact this has is that it makes the document more appealing and attracts candidates leading them to applying for them job. If it wasn’t the job advert would not look attractive and not many candidates would apply for the job meaning Topshop can lose out on potential candidates that can help Topshop develop and increase profit. It has the business logo which tells candidates who the business is and it makes the document look professional. The impact this has is that candidates find the document more appealing leading them to reading the advert and if they think they are suitable for the job they will apply for the job.
They function best within healthy communities. They reject the notion that a business’s sole responsibility is to maximize profits (Trevino, 2007). Today’s organizations realize that a healthy social environment lead to a healthy business environment (Trevino, 2007). It is uncertain if the characters in the windows are making their decisions solely based on the influence of the first employee or if there is an unethical climate within the organization. It is stated in the book, “Managing Basic Ethics”, that ethical behavior can be taught.
This includes acquiring and training brand new staff, locating unused facilities, installing phone and computer terminals, and building required links to the company’s computer system. The customer service function is not considered by employees to be a critical job function so companies routinely hire sub-par employees which lead to problems with constantly recruiting new employees and train them. A company can avoid this issue by giving the task to a supplier. The optimal suppliers have good recruiting skills to select right kinds of people, pay and benefit levels calculated to retain their existing staffs, and ongoing training programs designed to maintain the quality of their staffs. An important reason for using a customer service supplier is that the company is dealing directly with the customer through this function and must present the best possible face to the customer.
The reaction of a s/u is important, they could be in pain, different opinions and portray their feelings. Finding out a s/u communication and language needs is to speak clearly, fluently without hesitating making sure you are understood, if the s/u cannot speak then you can do sign language, communication books, pictures, writing. If you are having problems communicating with your service user then I would ask my manager. If you talk in jargon the s/u will not understand you. Good communication and understanding of your s/u and offering appropriate feedback, they may have a hearing problem and may not get the whole conversation, making sure that there is not any other noise going on in the back ground so that you are clearly understood by either body language, attitude and signs.