Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Asking the individual - this would enable me to identify if the individual is hard of hearing and also if they understand the language in which I am asking. This is probably the best way of establishing their communication needs as I will be able to gain an immediate understanding.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
It is therefore important for the carers to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights.
Or even by body language / sign language. Communications can be used to bring out changes in attitudes, motivate people and to create and maintain relationships. Communication is vital for providing and seeking information, and it is also crucial for developing positive relationships with people. Communication is important to understand and be understood 1.2 Explain how affective communication affects all aspects of own work Effective communication is important as it ensures that information is clear, accurate, non-judgemental and informative. This helps to reduce the possibility of mistakes being made.
Understand person centred approaches for care and support Person centred values is a theory developed by Carl Rogers that trusted the innate tendency (known as the actualising tendency) of human beings to find fulfilment of their personal potentials. An important part of this theory is that in a particular psychological environment, the fulfilment of personal potentials includes sociability, the need to be with others and a desire to know and be known by other people. It also includes being open to experience, being trusting and trustworthy, being curious about the world and being creative and compassionate. It is important to work in a way that encourages person centred values so that a person feels free from threat, both physically and mentally. This environment could be achieved when being in a relationship with a person who was very understanding, accepting and genuine.
Will promote confidence and will also help gain friendships. * Promoting choices and rights It will help an individual to think and do things for themselves encouraging them to be in charge of their own safety.
Boylan stated “the best way to ensure completeness in a personal worldview is by developing goodwill (Boylan, 2009)”. Using both a rational and emotional sense of goodwill are necessary in achieving completeness in a personal worldview. Rational requires reasoning skills, using deductive and inductive powers to make sense of situations. As humans, we are also emotionally based which overlaps with rationality. They work in tandem together and when we have love (philosophically speaking) for each other we will never be at a loss as what to do.
Also, even if the other person replies verbally his or her body language may show that they have not really understood or agreed. Observation helps understand the effectiveness of communication. Aiv Explain why it is important to find out about an individual’s: a) Communication and language needs b) Wishes and preferences People usually feel satisfied when they communicate well with individuals. Good communication enables individuals’ needs to be met and for care and support workers to feel they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust.
I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down. I aim to make positive and lively conversation to promote the interest in conversation. It is important to be confident as if you are nervous you can sometimes create barriers making communication difficult. Eye contact shows that you are listening and are interested in what the person has to say. I try to be polite and friendly in order to create trust, people feel that you are approachable and tend to communicate better when they trust you.
When one has encountered these stages they know that they still have hope in life. Right Mindfulness In order to have the right mindfulness one must be fully focused on the conditions of the body, speech and mind of themselves. To keep this mind set one must be willing to embrace and fulfill desired goals. To have the right mindfulness one’s life will show it. One will have time management and sustaining themselves from harmful activities.