1. Four symptoms of groupthink present in the case study provided to us are how Tom, Susie, and Richard have all already come up with a plan for the group based on their own prior experiences without knowing Mark or Betty’s strengths for group contribution. The second symptom of groupthink comes in the form of Richard and Susie’s body language toward Mark asking about the professor’s requirements which seems to challenge the thinking and plan of the subgroup formed by Tom, Susie and Richard. The third form of groupthink present in this case study is Mark and Betty’s comfortableness at “addressing their misgivings about the team assignment” to the professor based on their previous experience with the rest of the members of the group. The last symptom of groupthink in this case study happened when the all members of the group decide to turn in the assignment despite their earlier feelings and attitudes.
If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals You need to consider a number of factors when promoting effective communication, such as verbal communication. You should always think about the way you speak such as is the tone and pitch of your voice, suited to the situation or topic you are discussing? A louder more direct communication maybe required if trying to get the attention of a group instead of an individual. However this would not be suitable in a situation whereby a service user is upset or embarrassed, this would need a quieter
~ Personal relationships is where my personal life and activities work together. ~ personal relationships is people we choose to be around and enjoy interests ~ personal relationships is when we share our feelings a idea with and plan things with. A.2 Give two examples of different working relationships in an adult social care setting Relationships in an adult social care setting are manager to care worker, care worker to care worker, and nursing staff to care staff. A.3 Explain why it is important that social care workers work in partnership with individuals using the service and their family It is very important that you work in partnership with your colleagues and all other people. This will include carers, families, advocates, doctors, nurses, occupational therapists, other health professionals, social workers, voluntary organisations and other people.
Talking to other colleagues in a group / meeting to solve a problem, find a joint agreed solution. In these situation I would use my interpersonal skills. I think good communication skills are very important as these help to
Use and Develop Systems That Promote Communication 501 1.1: There are a lot of people who I communicate with on a regular basis within my role as senior manager at the Family Unit. These include other managers, support workers, young people, visitors to the home and external agencies. I communicate with these people in writing and verbally and also by listening. I have to use different skills when communicating with the different individuals mentioned, for example young people in our care might need to feel valued supported and understood when I am looking at their dietary needs, I may need to adapt the way I communicate to make sure they understand me. Barriers to communication may occur if I do not assess how to communicate with every person I have to deal with depending on their position.
DIP TC 1.2 Explain how effective communication affects all aspects of your work. Effective communication is vital for the care assistant. The service user and the carer need to understand each other clearly in order for the service user to receive the best possible care. Successful communication involves the carer to speak clearly and to use phrases and sentences the service user can understand. This involves the carer to communicate openly and clearly with other members of staff, manager and other professions to make sure that the best possible care is provided .
HEALTH AND SOCIAL CARE Unit One Task A There are many reasons to why people communicate these may include hunger, dislikes, reassurance and needs the importance of communication between colleagues and other professionals is to effectively identify certain problems, wants, and needs of all clients and other professionals and all work together to help maintain and good working relationship. The importance of communication between clients and support workers is vital because with effective communication support workers are able to identify the needs and dislikes to help support the client in an efficient and effective manor. A good way to start is to introduce yourself and explain why you are there using a few simple words. If the person clearly has use of their hands, you might also offer a handshake greeting. You should know the person’s name already and you should ask the person what they would like you to call them.
Also the individuals are usually capable of explaining what the conflict felt like and meant to them. This allows both individuals the opportunity to explain where there might have been miscommunications and or misunderstandings. Respect must be evident and reciprocal to all parties of the conflict. Each person’s feelings and words must be recognized and acknowledged so everyone realizes he or she is being heard and empathized with. Learning how to distress a situation or conflict is essential to conflict
defines reflection in practice, or reflecting in action, as ‘the conscious evaluation of action during the course of action.’ This means that one needs to pay attention to both one’s client and oneself. However, this can be especially challenging within a group environment. To help prevent such challenges within group work, it is therefore essential to have knowledge of group dynamics with an understanding of an individual’s intrapersonal dynamics. I demonstrated this by having a good rapport with the service users and holding prior knowledge of their diverse needs via daily contact prior to the group session. Moreover, it has helped me to understand my own personal emotions perceived when working with different service users and environments.
The leader should also be aware of the skills or weakness within the team and be able to provide support were necessary and also utilise their strengths. Training and support will enable staff to improve performance, develop confidence and lift spirit within the team. A leader should encourage any conflicts to be resolved through healthy, professional confrontation and willingly and openly negotiate necessary changes. Effective leader are rather like cheerleaders for the team, they encourage and support members who are committed within the team and engage those members who aren’t participating. 1.2 Bruce Tuckman 1965, best known for his article ‘development sequence in small groups’, published in 1965, ‘Forming Storming Norming Performing’ theory helps to explain the predictable phases of team behaviour.