The Evolving Roles of Emergency Managers

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The Evolving Roles of Emergency Managers Margaret Verbeek1 This work is licensed under the Creative Commons Attribution-NonCommercialNoDerivs 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-nd/3.0/ or send a letter to Creative Commons, 444 Castro Street, Suite 900, Mountain View, California, 94041, USA. ―The Evolving Roles of Emergency Managers‖ by Margaret Verbeek is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Abstract: This study examines how emergency managers‘ current and future roles and job duties are evolving in a profession that is maturing towards full stature. The study explored whether emergency managers need to enhance their education, professional credentials, skills, knowledge, and key competencies to perform their role today and into the future. This study involved interviews of mayors, chief administrative officers, and emergency managers from randomly selected municipalities in Ontario, which led to an understanding of the emergency manager‘s role from different perspectives. The major findings and their implications showed that emergency managers are often seen as emergency responders, that they need professional certification, that future practitioners will require a degree in emergency management, that they must educate others to overcome the apathy of their discipline, and that their role will evolve towards building disaster-resilient communities. 1 magv@rogers.com 1 Acronyms: AMO CAO CEM® CEMC EMO EOC FEMA IAEM MRP OAEM RSO US Association of Municipalities of Ontario Chief Administrative Officer Certified Emergency Manager Community Emergency Management Coordinator Emergency Management Ontario Emergency Operations Centre Federal Emergency Management Agency International Association of Emergency Managers Major Research

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