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Final Strategic Plan Frank Alger BUS/475 September 19, 2011 Hal Wilkins Final Strategic Plan All Your Heroes at One Stop (AYHAOS), Comic Shop is presenting the heroes from the golden age of comics to today’s modern heroes in an entertaining and educational way that both adults and children can enjoy them. AYHAOS also wants all customers to have the unique experience wandering through their favorite hero’s history and living with them through their next adventure. AYHAOS is an independent Comic shop selling comic books, graphic novels, hobby paraphernalia, and hosting gaming tournaments in Mesa, Arizona. AYHAOS will carry varied range of comic book genres and styles from the golden age of comics to the contemporary Anime comic genre. Business, Products, and Customers: Mission Statement At AYHAOS the believe is that the customer should feel at ease and be able to enjoy their hobby. Our customers are the most important part of the business and employees work diligently to go the extra mile to make the customers feel welcome, valued, and satisfied. By achieving these goals the customer becomes the store’s best advertisers. AYHAOS built a whole suite just for gamer and tournaments. This suite is open during normal business hours for pickup games, and the store sponsors tournaments on a monthly basis. We have two unique clubs the first is the Heroes Comic Club and those members can reserve the gaming suite without charge to run events, hold private tournaments, or meet for any other reason. Our Heroes Comic Club also allows members the opportunity to order in advance any products that the store may carry and place merchandise on hold for up to 60 days. The second is the Heroes Gaming Club and those members have first rights to enter any tournaments or gaming events held at the store and those members can reserve the gaming suite for free

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