The Effects of Employee Training on Organizational Commitment

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Introduction Nowadays there are more and more companies entering the market. It is more critical now than ever to have one’s own employees be prepared to serve the customer. As Boella & Goss-Turner mentioned, the need to train, and to acquire new knowledge, new skills, and new attitudes has become an everyday aspect if each individual’s working life. Amoah & Baum, 1997 (As cited in Bulut & Culha, 2010) mentioned that the hotel industry is a labour-intensive service industry dependent on the availability of high-quality employees to deliver, operate and manage tourism for its survival and competitive advantage. Furthermore, achieving service quality and excellence, and in doing so making customers satisfied and loyal depends on the attitudes, performance and behavior of employees. Therefore training is one of the most important investments; it enhances the knowledge, skills, attitudes and behavior of employees. According to Al-Emadi & Marquardt (2007) emphasizing and implementing powerful training and development programs are becoming more critical in order to accomplish organizational objectives and goals effectively and efficiently. A skilled and committed labor force is considered a crucial element to success. Human capital is linked to firm value creation, competitive advantage, and long-term organization growth, given that market value depends less on tangible resources and more in intangible resources—especially human capital (Kulvisaechana, 2006 as cited in Katono, 2010). A committed individual is one who identifies himself/herself with an organization, gets involved in the activities of that organization, accepts and believes in its goals and values, is willing to exert on its behalf, and desire to maintain membership in it (Katono, 2010). Commitment is important because it is considered as the driving force behind an organization’s performance and is a

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