Sometimes, the staff exchanges the product with a different size that is suitable for them and whether it makes them happy. In addition, Primark is an outstanding retail company, so the customers would want their staff to have good product knowledge, someone who knows the idea of what they customers like and don’t like. So therefore, it benefits the customer to trust the staff and they would have a good understanding with negotiating with the offers such as ‘sales reduction, which is quite useful in a business. How effective customer service benefits the organisation Great customer service makes your customer feel that you care about developing in long term relationship that means you are not only make more sales, however it does benefit the business in different ways , such as : Repeat
Therefore, the organization will have to appeal to other companies by offering lower prices, higher quality product, better transportation cost, and a design to appeal to its consumers. The functional strategy the company will use allows the organization to take advantage of and maximize the use of various resources. Many companies are looking toward cheaper labor, Riordan has set its focus on acquiring a workforce with exceptional skill and a high quality work ethic. The company realizes it is more cost-effective and more efficient to hire knowledgeable employees with the drive to perform jobs at the highest level possible (Gallos, 2003). Riordan will pay higher salaries to employees with high-level skillset to attract and maintain employees with these skills.
The company wants customers to feel no matter what type of day they have they can come to enjoy organic bake goods and a relaxing atmosphere at Delight Bakery Café. Delight Bakery Café SWOTT analysis report will need to focus on questions pertaining to the company’s strengths, advantages, resources, market strength, and what makes them stand out from their competition. The SWOTT report will gather internal and external information on the company from surveys on customer’s opinions along with the competition this will help to identify the company strength. The next step will be to identify the company weakness by asking questions like what can we improve on or what changes would you like to see in the future. The company needs to identify what is the contributing factor in loss sales and revenue.
o Analyze how the vision, mission, and values guide the organization’s strategic direction. o Evaluate how the organization addresses customer needs and critique how they achieve competitive advantage. BUS 475 - Week 3 - Strategic Plan, Part II: SWOTT Analysis Individual Assignment: Strategic Plan, Part II: SWOTT Analysis Conduct an internal and external environmental analysis for your proposed business. Discuss with your Learning Team the forces and trends below that must be taken into consideration while developing a strategic plan. Given today’s business environment and each Learning Team members’ selected business idea, provide a list of the lessons learned from your Learning Team’s discussion for each of the items listed below.
After the market research has been measured over time the business should be able to use the information to improve the business and assist customer’s needs. Market research also gives the business an idea for how much customers would pay for the product. Primary Research is new data that has not been collected before. It allows business to focus on customer’s needs and interests. The advantages of primary research are that the information is up to date and it helps answer businesses questions.
If the employees are performing their job better, they will deliver better quality products, in a timelier manner, thus raising the customer satisfaction. The more satisfied a customer is, the more likely they are to keep purchasing your products and recommending your products to others, thus raising your financial level. Once again this shows the cause and effect that was discussed earlier in this report. Each of the four areas ties into one another, but they all are used to achieve the same thing; and increase bottom line for the
The organization enjoys an image as a value-branded confectioner that passes its savings to the customer (Kimmel, Weygandt, & Kieso (2009). To deliver the best quality product, the company invests in updated equipment to maximize production efficiencies. To continue to maintain its positive marketplace image to consumers and vendors, TRI will use the loan proceeds to further update equipment and incorporate advanced
Training Plan Landslide Limousine HRM/531 January 20, 2014 Training Methods “Training consists of planned programs designed to improve performance at the individual level, group, and/or organizational levels. Improved performance, in turn, implies that there have been measurable changes in knowledge, skills, attitudes, and/or social behavior” (Cascio, p. 290). Developing an effective employee training program will be fundamental to the long term success of Landslide Limousines. A clear understanding of the company’s policies, goals, philosophy, and job functions will eventually lead to a higher customer satisfaction rate and higher profits. Employee training will help set a clear understanding of what is expected of them, inform them of their responsibilities and the clearly identify the role they will play within the company.
Summarise what steps you will have to take to market your business. Marketing is the management process which identifies customer needs, anticipates their future needs and then goes about satisfying them profitably. Also marketing is really about getting the right product to the right people at the right price at the right time. This is important to my business because it is essential for me to get my marketing right. As a business having a right product means having something which will sell also having a competitive price for a product meaning not an overpriced
Workplace Motivation Stephen Hahne PSY 320 01/22/2014 Christine Page Workplace Motivation Retail companies implement different strategies to motivate their employees. These strategies are intended to improve employee performance, well-being, and overall job satisfaction. In turn, the company hopes to reduce employee turnover, provide better customer support, and increase employee loyalty. This paper will examine how various motivational strategies affect productivity in the workplace. It will include an explanation of the organization's efforts to improve performance, employees' resistance to increasing productivity, and management's philosophy of motivation and its practices.