An employee's perception is everything, even if it may be incorrect. Another way that employee relations can be improved is to have the confidence of your employed staff. Having managers / supervisors that employees feel " have their backs", listen to what they have to say, pass along their fears, concerns, and ideas to the powers that be, and remain creditable, mean the world to employee. These managers / supervisors are an asset to any company. To an employee, the manager / supervisor is the company.
The three dimensions of need discover include; asking appropriate questions, listening and acknowledging the customer’s response and establishing the buying motive. When asking questions they should be appropriate questions and in line with where the customer is with their research or knowledge of the product or service, for example, if a customer has done some research on the product and they have a good idea of the features and how those features would be beneficial to them, the customer may become frustrated if you ask questions surveying type questions. If a sales person is not listening to the customer is it easy to ask questions that may seem redundant to the customer, thus frustrating the customer and making it hard for them to trust the salesperson. It is very important that the salesperson listens and acknowledges what the customer is saying and the answers that they give to the questions asked. This will help a great deal when selecting a solution for their problem.
UNIT 513 POSITIVE OUTCOMES FOR INDIVIDUALS Dear shell i have thrown this together quickly so it may not be too good but hopefully will be ebough xxxx 1. As a manager it is vital that i support my staff team to achieve and demonstrate desirable outcomes with and for the people they support in whatever capacity.By outcomes I mean the specification of the differences that are intended to result from a given activity. 2. Approaches to outciome based practise should be open and transparent, it should involve all of the people supporting the person and the person should be in the centre of it all. Taking into account the opinions of others and listeneing properly to their input will encourage a healthy team and also give the person involved control of whos and what input they would like in their support.
The quality of services that is an employee gives to a customer is the reason why customers return to the company. “In service firms, where the interface with the customers is broad and intense, all contact personnel must be well attuned to the mission, goals, strategies, and systems of the company. Otherwise they cannot represent their firm well and successfully handle all those crucial contacts, known
Complex retail IT systems help Greggs management monitor store and product performance, manage cash flows from the tills and deal directly with ingredient and other key suppliers. 10 One of the founding principles of Greggs is that the business put people first. Greggs are passionate in their belief that if the business treats its people correctly, they will treat customers with similar consideration. As well as giving staff an enjoyable place to work with good career prospects, Greggs also look to fairly reward all its employees. A number of pay schemes and fringe benefits are on
Our customers will get exactly what they want and we will not waist resources. Our leadership and management are hands on takes a lead by example approach to business. This is important to growing and fostering the qualities we want to see in all employees from the bottom
Organizing is the foundation for thriving businesses. For any potential successful business, competition provides employers with the necessary tools to become a better business to better serve its customers. The members pay top dollar to be apart of our business. So, our costumer service is what determines the perseverance of our business. Therefore, a big part of business is accepting all people who are willing to pay for our services.
Sometimes, the staff exchanges the product with a different size that is suitable for them and whether it makes them happy. In addition, Primark is an outstanding retail company, so the customers would want their staff to have good product knowledge, someone who knows the idea of what they customers like and don’t like. So therefore, it benefits the customer to trust the staff and they would have a good understanding with negotiating with the offers such as ‘sales reduction, which is quite useful in a business. How effective customer service benefits the organisation Great customer service makes your customer feel that you care about developing in long term relationship that means you are not only make more sales, however it does benefit the business in different ways , such as : Repeat
An operations manager is a person who runs the operations of a business daily. This position is responsible for efficient and effective measures. The operations manager must continue to find ways to make the company more efficient and profitable. I am best suited for this position because of my strong work ethic, organization, and motivation skills. The company will benefit from my motivation to get the job done and my organization skills to put everything in place.
Tim can capture the attention of our customers because he listens and then provides the stimuli that meet their needs. Tim is always prepared for a one sided or two sided argument, he knows his audience, he knows what is needed for both sides to win. He keeps communication simple, logical and always connects on a personal level. With our customers and our suppliers Tim is always looking to modify the existing attitude to be more in favor of ICS or with a new customer create a new attitude that is favorable to ICS. Tim has an ability to make friends with our customers and suppliers because ICS has the social proof in our industry that we will execute as we agree and if there are issues we will correct them.