The Communication Pocket Book

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THE COMMUNICATOR’S POCKETBOOK By Seán Mistéil Drawings by Phil Hailstone “Provides the busy executive with a very useful reminder of the importance and essentials of communication.” Susan Leigh Doyle, Training and Research Consultant, Leigh-Doyle & Associates “Working in a multi-lingual and multi-cultural environment I am confronted every day with the difficulties inherent in achieving good communication. I found this pocketbook clear and concise - just what we are all looking for in a communication - and will certainly try to apply it in my dealings with colleagues.” Emer Daly, Principal Administrator, European Commission “An excellent book, laden with practical advice. Everyone will learn something from it and most will learn quite a lot. Few could do better than leave this well laid out on their desk.” Michael J. Gibney, Managing Director, Nutriscan Ltd MANAGEMENT POCKETBOOKS Published by: Management Pocketbooks Ltd 14 East Street, Alresford, Hants SO24 9EE, U.K. Tel: +44 (0)1962 735573 Fax: +44 (0)1962 733637 E-mail: pocketbks@aol.com Web: www.pocketbook.co.uk All rights reserved First published 1997. Reprinted 1998, 2000 © Seán Mistéil 1997 ISBN 1 870471 41 5 Printed in U.K. British Library Cataloguing-in-Publication Data – A catalogue record for this book is available from the British Library. CONTENTS COMMUNICATION: THE CHALLENGE Accepting the challenge, causes of failure, getting the balance right 1 THE ASSUMPTIONS WE MAKE 9 Understanding the impact of your own and other people’s assumptions, lessons to learn COMMUNICATION DYNAMICS 17 Simplicity & complexity, has the message been received, use of emphasis, formality, humour, emotion, staying in control THE MANAGER AS COMMUNICATOR Channel or gulf, messenger or masseur, involving others 29 BARRIERS TO EFFECTIVENESS What is effective
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