The Coca Cola Company is successful because it performs a SWOTT analysis on the company to pinpoint the areas the company should focus on to improve the organization. After performing the SWOTT analysis the Coca Cola Company chose to focus on the company’s leadership, legal and regulatory, culture, global, technological, innovation, and processes and systems trends in the company. * Leadership in an organizational role requires establishing a clear vision of how the company wants to run its business. Sharing that vision with the organization will allow the company to provide information, knowledge, and the resources to its employees to realize that vision. Appropriate leadership allows the management team to coordinate and balance conflicting interests for all members or stakeholders of the organization.
This information is then combined with the produce the customers purchased. The purpose behind this is to always, have what loyal customers want on hand at the Kudler locations. Kudlers is also looking into holding classes in teaching these customers about the products they carry. The use of demographics and Psychographic were explained in how they help in business planning. Demographics and Psychographic, both help explain the customer in general, and what he or she is looking for in the business.
The review was signed by my manager and me, at which I was given a carbon copy of as well. The strengths of the evaluation process help determine the actual way employees perform their duties, against the way they are expected to perform their duties. This way, they understand the importance, and familiarity of what is expected in their job duties. Therefore, the employee will work harder to achieve his/her expectations. This helps the employee to become motivated and enthusiastic and it progresses the development of the company as well.
Effective communication allows employees to offer feedback and to provide creative ideas to help enhance and change business practices, policies, and procedures. Developing feedback boxes and hosting town home meetings creates an inclusive environment and helps to uplift employee
Followed by Leadership skills and customer service training, which is important because of the face to face contact with the clients. This training will ensure that they can represent the company to the highest standard. Communication training will follow Leadership skills and customer service training, InterClean wants to gain the trust of all current and future clients. For InterClean communication with the clients is a top concern it is imperative for the organization to maintain theses relationships. The communications course will teach the employees how to resolve problems and concerns with services or products.
For instance if the employee is having problems with the sales aspect of the company, there will be a mini training session for techniques for improving sales. And to help our new employees with the learning process there will be a mentor who will be there to assist with any problems that may arise. Making sure our customers are treated fairly and and given the
The training program will focus on the new sales strategy and center around the short and long-term goals of the company. Training will provide employees with the knowledge and skills to sale clients a full cleaning service solution versus simply selling products. In addition training will instill the important concept of excellent customer service and how to achieve long-term relationships with clients. The VP and sales manager will mentor the sales force in applying this training and knowledge when working with
Question 5 – Customer Service Quality I feel that other measures would be to continue to train the employees on customer skills. Develop a program specifically for Tanglewood that would give the employees realistic scenarios they can do to improve their relationship skills with customer. You can also provide meeting where the manager and employees can discuss certain scenarios to better prepare new hires. I think focus groups will continue to help because they stay on top of problems and can keep you on your toes as the retail business changes. Question 6 – Realism in
Tanglewood: Case One Dear Mr. Perrone, after reviewing your company history, values and philosophy I feel confident that I can help you design a better functioning staffing department. Acquire vs. develop talent I believe that since two middle class everyday individuals founded Tanglewood, it is within their philosophy to develop talent within to promote ideas from their own employees and make them feel empowered. As part of my research of your company I found that it is company culture to allow all employees to give their input and suggestions, therefore in order to promote participation employees need to feel that their efforts will result in promotions. Hire yourself vs. outsource When I first began researching your company and
Workplace Motivation Stephen Hahne PSY 320 01/22/2014 Christine Page Workplace Motivation Retail companies implement different strategies to motivate their employees. These strategies are intended to improve employee performance, well-being, and overall job satisfaction. In turn, the company hopes to reduce employee turnover, provide better customer support, and increase employee loyalty. This paper will examine how various motivational strategies affect productivity in the workplace. It will include an explanation of the organization's efforts to improve performance, employees' resistance to increasing productivity, and management's philosophy of motivation and its practices.