The Best Buy Experience

1026 Words5 Pages
The Best Buy Experience Customer service is one of the most important aspects of owning a business and I believe Best Buy to have one of the top customer service experiences in retail. It is my opinion that most big corporate retail chains do not follow the LIFE model, and for the most part, do not give the impression that they actually care about the customer. I patronize Best Buy regularly for anything computer related, and I must say, I have never had a bad experience with them. When it comes to the LIFE model, Best Buy does a good job of focusing on the little things, providing great insight, accepting feedback, and always meeting the expectation of the customer. Best Buy overall does a great job of focusing on the little things that make the customer service experience a good one. It is my experience that Best Buy does everything they can to hire employees who can provide real help and insight to customers who may not know exactly what the best option is to fill a particular need. Like other department stores, Best Buy is divided into different departments, ranging from home theatre to car audio with each department having sales representatives that are knowledgeable in that area. For example, Best Buy doesn’t hire an employee with a background in car audio to work in computers, or vice versa. Each department has employees specifically assigned to it, who are all knowledgeable in that field. This is just the biggest of the many little things that Best Buy focuses on to maintain amazing customer service. The other day when I walked into Best Buy to purchase a new router for my home network, I went straight to computers and by the time I walked down the aisle one of the employees asked if I needed assistance. Nothing new here, you say? Well, what if I were to preface that statement by saying that I am in that same Best Buy at least once a week, and that

More about The Best Buy Experience

Open Document