As a carer it is my role and responsibility to support individuals to express themselves. The way in which i do this is to assess their needs, access information regarding communication needs and provide appropriate supports aids or equipment and encourage and motivate communication. Without support or appropriate support the individual would be unable to express their needs which could lead to emotional and physical difficulties. 1.3 Analyse features of the environment that may help or hinder communication It is difficult and frustrating to communicate effectively when there is background noise, therefore arranging the environment to aid communication is a very important step to achieve effective communication. Some factors that can hinder communication are; * Poor lighting, individuals with poor sight unable to see you.
Unit 4222-324 (HSC 3029) Outcome 1, 1. Explain the importance of meeting an individual's communication needs. The importance of meeting somebodies communication needs is because if they cannot communicate effectively then you can understand what they are trying to express. Different people have different communication methods or methods that they prefer to use, so we should support them when using their preferred method of communication. Without communication people cannot express their needs or wants, so therefore it is a basic human right.
How can positioning inhibit and improve communication? Positioning can create barrier on receiving and interpreting messages which inhibit communication. If we cannot see each other then it will inhibit communication. In care setting, it is important to keep our eyes at the same level as the person that we are communicating with. But it is as important to consider positioning while working with different people having different difficulties.
*To gain and share information ideas and experience’s | | 1 | 1.2 | Explain how communication affects relationships in the work setting. | communication is important as it insures that information is clear, concise, accurate, non-judge mental and informative, as this reduces the possibility of mistakes been made and insuring appropriate care service delivery. If communication is poor or weak, my service users will not like or trust me to undertake any tasks they need or reqire, relationhips between care workers/service users can detareate. | | 2 | 2.2 | Describe 3 factors to consider when promoting effective communication. | there a few factors to concider with promiting good and effictive communication such as.
L.O 3 Understand how to reduce barriers to communication 3.1 identify barriers to communication There are many barriers to effective communication such as; * Speaking a different language: When someone speaks a different language or uses sign language, they may not be able to understand what the other person is trying to say. * Sensory barriers: When someone cannot receive or pass on information because they have an impairment to one or more of their senses, the most common is hearing or seeing. • Slang – when a service user uses language that not everyone, in working with colleagues or service users you should avoid using any language that can be misunderstood or misinterpreted or that might cause offence. • Jargon – when a service provider uses technical language the service user may not understand. • Health issues – when you are feeling ill, you may not be able to communicate as effectively as when you are feeling well.
Aiii Give two reasons why it is important to observe the reactions of an individual using the Service when you are communicating with them. 1. To be able to see if the service user understands what has been said, either by giving off body language signals or gestures. 2. To recognise then the service user is getting anxious or distressed as the service user may be nonverbal and it may take a few guesses to know what the service uses wants or needs.
If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals You need to consider a number of factors when promoting effective communication, such as verbal communication. You should always think about the way you speak such as is the tone and pitch of your voice, suited to the situation or topic you are discussing? A louder more direct communication maybe required if trying to get the attention of a group instead of an individual. However this would not be suitable in a situation whereby a service user is upset or embarrassed, this would need a quieter
Cu1530 1.1 identify the different reasons people communicate People communicate to express needs; to share ideas and information; to reassure; to build relationships and maintain; socialise; to ask questions; to share experiences to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. 1.2 explain how communication affects relationships in the work setting Communication affects everyone in a relationship. it is essential to establish good relationships with wide range of people in the care setting without good communication the client will not receive the best care he/she requires.This is because things may get missed as information is not passed on. 2.2 describe the factors to consider when promoting effective communication Factors to be considered are your tone of voice, the context of the way it is spoken, your posture and your facial expressions all these have a impact on building a relationship with the client. 3.1 explain how people from different backgrounds may use and/or interpret communication methods in different ways People use communication differently some country's a word can have different meanings or they may speak more formally, others informally.When we speak, we should Slowley and clearly as they may misinterpret us,this can cause misunderstandings.
Encourage communication Work with others Without the appropriate support the individual would be unable to express their needs or how they are feeling which can lead to both emotional and physical difficulties. By fully supporting individuals with specific communication needs you are able to support their rights 3. How the environment mite help or hinder communication It can be very frustrating if an individual struggles to communicated to other when thing happening around them In a noisy environment they may struggle to be heard In a busy environment the struggle to get someone attention It is important that you are attentive to your your individuals needs That you take time to listen and understand what the individual is trying to say 4. None based formal language system An individual may use none formal language because they may find to hard to make someone understand what they are trying to say. This may cause distress to the individual.
It is important not to speak out of angry emotions, and again sometimes it is best to tell an employee that one may need to think on the matter first before responding. While it may not seem like a "big deal" it is important to make sure that the words that are used when speaking to employees are simple and clear. Some employees may not understand the use of large words, and therefore the message that the manager / supervisor is trying to convey may be lost. Good grammar is also a must for every type communication. Use of slang terms is not a wise idea, as what is acceptable in generation / culture could be offensive to the next.. We must make sure we are saying exactly what we mean to and clearly enough that so that others are going to hear exactly what the manager / supervisor is trying to say.