In conclusion, Kudler Fine Foods needs an effective management team to operate successfully at their best ability by allowing them to implement their knowledge and skills to improve productivity around the business. Improving the website will definately allow the business to improve service therefore will atract more clients to increase revenue. Fixing this issue will improve many other areas of the business and become a better
Even though the prime focus of these systems is not necessarily to cut labor costs, often times they can improve efficiency. Store cashiers do much more than just point of sale transactions. They ensure that the store is stocked, clean, and up to date with all products. (Especially perishables) “Self-checkout can allow more time for convenience store employees to handle these additional transactions and activities” (Murphey, p.
To work in the retail location the employees should be knowledgeable on the goods sold, have great customer service skills, and have the ability to sell the product exceptionally well. Some other characteristics that would be good to have would be the ability
The frequent shopper program can become an effective tool in the attraction and retention of loyal customers. Rewards that can be traded for luxury items will have a great influence in customer loyalty and attracting new customers. A positive response from the public is important and in order to ensure that response, Kudler Fine Foods must find and develop a proactive way to approach the public’s privacy concerns. Preventing conflict with consumers regarding personal data and how it will be used is simply fixed by keeping the consumers aware of just how it is being used. The number one concern for Kudler Fine Foods must be security and privacy of their consumers’ personal
Quality control tools are used to develop products and services that meet or excess customer’s needs, requirements, and satisfactions. Quality control tools are also used to make improvements within a company and used to raise profits and cut costs. Improving efficiency and improving quality is also another function of quality control tools. Some quality control methods include total quality management, kaizen, just in time systems, and process reengineering. Kudler Fine Foods can use concepts from total quality management and kaizen to ensure the effectiveness of the operation.
Abstract In this paper you will see how the changes in technology help Kudler Fine Foods become a better organization and all opportunities to come to play within the company. Its shows how they developed a website for customers use and also how they created a system where they can take their inventory that is shelved, stored and that was sold better then keeping up with it on paper. You will see information about the generic strategies and an overview of that they are about. You will also see that out of the generic strategies that Kudler uses the differentiation strategy to show that they focus on their customers more and how they organizations structure is formed to push their product to customers. You will also see the things that
Using the transaction processing system makes product transactions easier to monitor and track which makes it easier to place orders and monitor how inventory sales are going. They system is able to keep accurate accountability for each product as it is sold, create invoices for orders, and reordering product. Having this system in place is critical because without it there can be data errors from numerous areas. There could be accounting issues such as invoices being paid multiple times, invoices not paid at all, transactions not accounted for, or financial statements not calculated correctly due to missed information. The importance of monitoring all the transactions coming and going from each location plays a key role in maintaining not only accuracy in inventory but also accuracy with the general ledger.
Assessment Task 1- Innovative Widgets Customer Service Plan Vision and Mission Statement: Vision- is to improve the performance of team members in all areas of the business. Mission- To set up extra training and moving team members around the store to train in other areas of the business, this will improve their confidence and knowledge on selling different products. Product standards that include: Dimensions- Widget size 6mm products are the most returned item in the store. This needs to be investigated thoroughly and needs to be adjusted. Tolerances- checking the settings on the machines should show if there is any variances.
Kudler should have a clear idea of what the data is to be used for and how it is to be treated. “Sure, a customer database has value, and a company can maximize that value in any number of ways -- growing the database, mining it, monetizing it. Marketers can be tempted, despite pledges about privacy, to use collected information in ways that seem attractive but may ultimately damage relationships with customers.’ (Davenport, et al, 2007) It is important to their success as a business that Kudler Fine Foods maintain their relationship with their customers. And by this they should maintain positive relationships with all of their customers. “Market analytics allow companies to identify their best and worst customers and, consequently, to pay special attention to those deemed to be the most valuable.
Kudler Fine Foods, its key stakeholders would include its employees, investors, owners, suppliers, customers and its local community. Some of these stakeholders internal and some are external but both play a very important role in the achieving the organizational goals. Kudler Fine Foods customers are mostly high-class and upper middle class customers. Kudlers customers are used to the finest quality of foods which Kudler provides. Kudlers customers seem to be very loyal and this ultimately causes the organization to succeed.