Tesco Customer Service Essay

Contents Page 1. Terms of Reference 1 2. Procedures 1 3. Findings 1 4.1. Background of Tesco 1 4.2. Tesco’s Mission Statement Structure 1 4.3. Tesco’s Organisational Objectives 1 4.4.1. Tesco’s Company Standards 2 4.4.2. Customer Feedback 3 4.4. Initiatives Tesco take to improve customer care 3 4.5. Staff recognition schemes 4 4. Conclusion 4 5. Recommendations 4 6. Bibliography 5 7. Appendix 1 5 8. Appendix 2 6 9. Appendix 3
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1 Procedures
Throughout this report various methods were used to gather information about this company. The methods used were as follows:
2.1 Internet Various websites were used to gather information about
2.2 Email
Tesco was contacted by email in regards to their standards because their website was not very specific. However, no valuable information was gained from this method.

2 Findings

3.1 Background of Tesco
Tesco was founded in 1919 by Jack Cohen and started out as a market stall in London’s East End. Over many years the business has expanded and now operates in 12 countries around the world. Tesco currently employ over 530,000 people and serve millions of customers every week. 3.2 Tesco’s Mission Statement Structure
Tesco’s mission statement is “we make what matters better, together” which then links in with their vision statement that is “to be the most highly valued business by: the customers we service, the communities in which we operate, our loyal and committed colleagues and of course, our shareholders”. These statements are appropriate for Tesco as a company because it is shown *** 3.3 Tesco’s Organisational Objectives
In this section, the organisational objectives of