To be a good role model in the workplace to employees I manage I can firstly take on the attitude of leading by example; by doing this I will gain respect I require from my employees. Secondly, I need to be aware of my behavior and its effect on others. I also need to give off positive energy to the work environment and constantly encourage staff. To be a good role model means I have to treat everyone the same; there can be no prejudices or preferences for people. It is important for me to respect people and their opinions, always listen to people and make them feel valued and lastly always act professional.
Outcome 1.2 Explain how effective communication affects all aspects of working in adult social care settings It is important to have good communication with colleagues because they will be clear in what you said and there will be no ambiguities and you will work more efficiently. Outcome 1.3 Explain why it is important to observe individual reactions when communicating with them. The individual may be able to understand what you have said but may have a problem by communicating by speech back to you so observing body language or expression is important. If the individual shows no reaction they may have a hearing problem or are slow to understand so repeat what you have said Outcome 2 Understand how to meet the communication and language needs, wishes and preferences of an individual. Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
If the communication between a service user/colleague and me is effective then this helps to build trust and improve the relationship. My own development and skills benefit from effective communication; this is down to fully understanding what I am being taught and not misconstruing any of the information. 1.3 Explain why it is important to observe an individual’s reaction when communicating with them Observing somebodies reactions when engaging in a conversation with them is a crucial part to making sure the other person fully understands the message being conveyed to them. A conversation is a two way process, and relies on both parties to be fully engaged, it’s possible to identify if the other person is not understanding or listening to what’s being said by observing their body language and how they communicate back verbally. Tell-tale signs of someone not listening or understanding are their facial expressions; eye contact; gestures; silence; tone and pitch.
This reduces the possibility of mistakes being made and it ensures appropriate care will be given to the service user according to his or her needs. It’s important that to work as part of a team with your colleagues, so that you all work together to achieve the same outcomes and targets. 1.3 It is important to observe a service users reaction while communicating with them because you can learn a lot from studying someone’s reactions while talking to them. There facial expressions or body language may tell you whether they agree or disagree with what you’re saying, or whether there fascinated or bored with the conversation you’re having with them. You can then use this information to know how to proceed with the conversation.
We may make hand gestures or speak in slang. If we have friends in a professional setting, we must always remain professional whilst on site. | Professional:- | We are more professional and formal. More aware of who we are talking to and the manner in how we speak. We speak more clearly, body language is more positive.
Effective communication is important as it ensures that the information is clear, accurate, non-judgemental and informative. This reduces the possibility of mistakes being made and ensuring that the right care is being given. It is important to work as a team with your colleagues, so that you all work from the same page and all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. Observation helps understand the effectiveness of communication.
Training should be ongoing without being rushed. The team should regularly discuss, debrief, and have conversation to learn from each situation. The debrief process is a learning experience that makes possible the next level of complexity. Ultimately, the quality of the customer experience we deliver comes from the tone set at the top of the organization. That's why it's so important to have in place strong leadership which identifies for the organization.
1.2 Explain how effective communication affects all aspects of own work -Communication is very good in the setting it helps to understand individuals feelings, share skills and some important information, which leads to understanding each other. -It prevents misunderstanding and finger pointing to each other in the setting and it raises awareness. It helps to build up self-esteem and confident in workers because u will build trust with your colleagues and people who uses the services. 1.3 Explain why it is important to observe and individual’s reaction when communicating with them -It is very important to observe because most of communication is non - verbal, so if you do not pay attention you will miss out on a large part of communication because you have to watch people’s facial and bodily reaction, any gestures they use, how they are, are they upset 2. Be able to meet the communication and language needs, wishes and preferences of individuals.
Effective communication combines a set of skills including non verbal communication, attentive listening, the ability to mange stress in the moment, the capacity to recognize, understand own emotion and those of the person you are communicating with. Effective communication is important because it allows people to build personal and professional relationships. We are more likely to communicate information to one another if we have positive relationships. You are likely to give beneficial support if communication is strong and effective with parents and other adults who come into the school, this in turn benefits pupils. It is also inportant that a Teaching Asistant checks what he/ she is saying in the moment of stress and excitement as the pupils are in our presence and will here.
The rules and policies help to keep the team on track, and eliminate ambiguities. In order for a team to act as expected of them, everyone must be participating in the creation of a solution. Each member of staff is essential to the team’s success and when a task is given, each member is expected to know their job and sets out to put their fair share of the effort. A feeling of open communication should be between all staff members to enable them to communicate effectively. Staff should not talk behind each other’s back as respect should be developed among team members that necessitates direct and open communication on all issues that might