Task 201 Essay

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Assignment 201 Principles of communication in adult social care settings Question booklet Task A – Short answer questions Ai Describe four different methods of communication. 4 marks Verbal - Being able to see the person you are communicating with face to face can help you see their response by reading their body language. Verbal communication includes sounds, words, language, and speech. Speaking is an effective way of communicating and helps in expressing our emotions in words. Written - Written communication is the most appropriate when detailed instructions are required, when something needs to be documented, or when the person is too far away to easily speak with over the phone or in person. Letters, personal journals, e-mails, reports, care plans are some forms of written communication. Non-verbal - Your gestures, eye contact and movement, and the way you stand and sit all convey a message to the person you are communicating with. Use gestures appropriately, or leave your hands at your sides. Don't fidget, which is distracting, and avoid crossing your arms, which sends off the appearance of being angry or closed off. Nonverbal communication manages to send the message across without having to use words. Visual Communication –This form of communication involves the visual display of information, For example, photography, signs, symbols, maps, colours, posters, banners and designs help the viewer understand the message visually. Movies and plays, television shows and video clips are all electronic form of visual communication. Visual communication also involves the transfer of information in the form of text, such as a computer, phone, etc. Aii Identify five different reasons why people communicate. 5 marks 1. To express needs 2. to share ideas and information 3. to express feelings 4. to build relationships

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