Having an open recruitment process allows for all that apply a fair recruitment process because everyone that applies is considered qualified for the position. When Tanglewood utilizes the media and employee referrals, it allows for a large number of applicants to apply. This process, in my opinion makes it an open recruitment process. When an employee refers a candidate for the position, that candidate can be employed without utilizing the Knowledge, Skills and Abilities (KSA) - based method of recruitment. Also, when Tanglewood utilizes the kiosk for applicants interested in a position, It is also an open based recruitment process, because the company is not implementing the recruitment process, but the kiosk is by providing applicants with the visual, testing, and analytical stages that the job will entail.
Question 5 – Customer Service Quality I feel that other measures would be to continue to train the employees on customer skills. Develop a program specifically for Tanglewood that would give the employees realistic scenarios they can do to improve their relationship skills with customer. You can also provide meeting where the manager and employees can discuss certain scenarios to better prepare new hires. I think focus groups will continue to help because they stay on top of problems and can keep you on your toes as the retail business changes. Question 6 – Realism in
The first step will be to create a job analysis of the knowledge, skills and abilities needed for the new sales positions. Next we will create a workforce planning system and finally, we will select the members for our team. In performing the job analysis we chose to utilize two methods, a structured
Acquire or Develop Talent Tanglewood should acquire talent, because it wants to keep performance and customer service at high levels. In addition, while old stores under Tanglewood have the same basic look, the management styles and human resource can use some improvements. Acquire talent is very helpful for new stores, because employees would “hit the ground running” and be at the peak performance the moment they arrive. Hire Yourself or Outsource Personally, I think Tanglewood should hire itself. Outsourcing is more practical for small and medium companies.
(graded) a) How can sales managers use the recruiting process to ensure that the salespeople that are hired are good team players? b) What kinds of questions can be asked in the interview to test if a candidate has strong teamwork skills and experience? c) What are some of the problems associated with poorly-executed recruitment and selection of sales people? MKTG 420 Week 4 DQ 2 Training The first and most important step in designing a sales training program is the assessment of training needs, which provides the starting point for setting training goals and designing the program. (graded) a) Discuss the methods of assessing sales training needs.
Tanglewood: Case One Dear Mr. Perrone, after reviewing your company history, values and philosophy I feel confident that I can help you design a better functioning staffing department. Acquire vs. develop talent I believe that since two middle class everyday individuals founded Tanglewood, it is within their philosophy to develop talent within to promote ideas from their own employees and make them feel empowered. As part of my research of your company I found that it is company culture to allow all employees to give their input and suggestions, therefore in order to promote participation employees need to feel that their efforts will result in promotions. Hire yourself vs. outsource When I first began researching your company and
Please comment. (graded) a) How can sales managers use the recruiting process to ensure that the salespeople that are hired are good team players? b) What kinds of questions can be asked in the interview to test if a candidate has strong teamwork skills and experience? c) What are some of the problems associated with poorly-executed recruitment and selection of sales people? MKTG 420 Week 4 DQ 2 Training The first and most important step in designing a sales training program is the assessment of training needs, which provides the starting point for setting training goals and designing the program.
Our company’s principles say that we will treat employees like family, so time has come to deliver on that promise. Donco hopes every employee takes advantage of the TAP to further his or her education. Attainment of higher education degrees will allow our workforce to steadily progress into management positions. A degree can open doors for individuals to achieve life-long dreams or aspirations. Donco has not lost an employee who chooses to chase a dream, quite the opposite; our company is better and stronger for caring.
A) Human resource management B) Career planning C) Behavioral management D) Job evaluation Answer: A Explanation: A) Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns. Career planning is the process of assessing personal skills and establishing a plan to achieve specific goals. Diff: 1 Page Ref: 2 Chapter: 1 LO: 1 Skill: Concept 20) Human resource management is best defined as the process of ________. A) controlling and orienting new employees B) organizing and scheduling work activities for teams C) outsourcing and offshoring clerical jobs to foreign countries D) acquiring, training, appraising, and compensating employees Answer: D Explanation: D) Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns. Orienting new employees and outsourcing jobs may be required of HR managers at times, but hiring, training, and paying workers are the main tasks of HR
Hiring within the company makes a positive statement. Offering tuition reimbursement is also a making statement “the company cares for its employees”. The opportunity to attend a high education can improve ones quality of life. The education will build confidence, employees will have the feeling of being need and willing to take the responsibility of doing what it that to get the job done, which can increase overall productivity. Employees who attend the program can introduce new idea and encourage other employees.