Staples’ is the world's largest office products company. The company website states they are committed to making it easy for customers around the world to buy a variety of office products and business services. Staples’ has $23 billion in sales and operates 27 countries throughout North and South America, Europe, Asia and Australia. OfficeMax is a leader in business to business office products and retail office products. Office Max strives to help customers do their best work with the products and services they offer.
Customer Service Standards Case Study for Verizon Wireless Verizon Wireless is the largest wireless carrier in the U.S and also has the highest customer loyalty in the industry with over 87.7 million customers. They operate as a chain/franchise. I have visited the same store several times but have also visited other locations. Three components which I consider to be effective for Verizon Wireless are customer satisfaction, community participation, and quality guarantee. They strive to make their customers happy.
VERZION - SWOT ANALYSIS Strengths Verizon is well known as the one of the biggest provider of wireless communication in USA. Verizon has a customer base around 50 million and is available in all the states in USA. Also, their employee base is very experienced and large from different backgrounds. Verizon offers a lot of wireless options, such as, cellular phone, mobile broadband, tablets and home phone. The various options in wireless technology found at Verizon is one of its strengths.
Survey Paper RES 341 Survey Paper The cellular service industry is rapidly growing. There are more than five billion cellular users in the world. The cellular industry provides voice calls, Internet usage, instant messaging, text messaging including picture and video. Verizon Wireless is currently the number one service provider according to consumer reports latest ratings of cell phone carriers (Smith, 2012). The consumer reports surveyed more than 66,000 subscribers.
VIDEO CASE 4 Groupon: Helping Consumers with Purchase Decisions This case describes the popularity and success of Groupon—the fastest growing company in history according to Forbes magazine. Much of Groupon’s popularity and success can be attributed to the company’s understanding of consumer behavior and how its service provides value to consumers. 1. How has an understanding of consumer behavior helped Groupon grow from 400 subscribers in Chicago in 2008 to 60 million subscribers in 40 countries today? Groupon tries to understand the behaviors of their consumers from all around the world They understand that not everyone will check their emails for the real-time offers or daily deals, but instead they use their phones.
Microsoft is headquarters in Redmond, Washington. Microsoft produces, licences a large range of products related to computing. Measured by revenue Microsoft is the world's largest software maker and is also one of the most valuable companies in the world. Microsoft was founded by Bill Gates and Paul Allen on April 4 1975. Local, National, International or Global Oxfam operated in over 90 countries.
Williams-Sonoma is a leading company that sells specialty products for the home. They use several strategies to maintain a competitive advantage in the market. They currently have 522 retail stores in 42 states and Washington DC. (“Internet Mini Case #6” n.d.) The company has experience a great deal of growth and currently obtains roughly 60% of sales from the retail stores and 40% from the direct to customer sales. (“Internet Mini Case #6” n.d.) Williams-Sonoma leadership had the vision to understand that e-commerce is an avenue of sales that cannot be avoided.
ECP is an independent distributor / retailer of Original Equipment quality and aftermarket parts for cars and light commercial vehicles. It is the largest independent aftermarket distributor by revenue in the UK and sold almost twice as many parts as its nearest competitor with a turnover in excess of £330 million in 2011. ECP has approximately 120 branches, a strategically located National Distribution Centre at Tamworth, 8 regional hubs and over 4800 employees. ECP group was purchased by LKQ Euro Limited, a subsidiary of LKQ Corporation which is incorporated in the United States, in October 2011. Sustaining Growth A key issue facing ECP is sustaining its growth.
Over the past couple of years, the number of people with internet access has increased significantly. According to a Nielson report, in just the United states “274 million people have internet access, more than double the number with internet access in 2000” (Digital Consumer Report). This means that the internet provides businesses with an incredibly large market. Net neutrality allows for this market to be as level as possible, and ensures that small online businesses have a chance to compete with the larger companies. In order to ensure their spot ahead of the competition, some of the largest phone and cable companies, including AT&T, Comcast, Time Warner Cable and Verizon, are trying to control
Americans are drawn to cell phones for many reasons, starting with the benefits of endless connection to friends and family. In the era of smart phones, instant and universal access to information, news, and games on these devices also draws users into a deeper engagement with their mobile devices. Cell phones are so popular now; that the number of adults who own mobile phones has often outpaced the percentage of adults who are online. In a survey new, it was found that 82% of American adults (ages 18 and older) now own cell phones, up from 65% when we took our first reading in late 2004. Some 60% of adults now send or receive text messages with their cell phones.