All groups and individuals should be given the opportunity to have their say. All verbal communication should be clear and spoken in a way that is easy to understand, for example no slang words used. Many communications skills are needed to make sure that verbal communication has been understood. For example, listening to the feedback or response. Questions can be asked to make sure the information was understood.
Outcome 1 Understand why communication is important in adult social care settings. The learner can. 1.1 identify different reasons why people communicate. Most human beings are sociable creatures, who like to communicate we also communicate for specific reasons such as fear, love, pain, anger, joy, to express knowledge or to give a warning of risk or danger. 1.2 Explain how effective communication affects all aspects of working in adult social care settings.
When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user. Be sure you have enough time to listen as you do not want to appear to be rushing them as this may seem to them that you are not really interested in what they have to say, and this could affect their relationship with you and if they need to speak to someone they trust about an important issue they will have doubts about coming to you, which could
2.2 Explain how effective communication affects all aspects of our work – There are two types of communications formal and informal. Depending on whom we are dealing with and what the situation is we may use one or the other or a mixture of the two. You will be dealing with many different people at the work place. When we are with the family we are very formal and much softer with the client to make them feel comfortable. 2.3 Explain why it is important to observe an individual’s reactions when communicating with them – It is important to observe an individual’s behaviour because their body language is also a form of communication.
I communicate with individuals without bias or discrimination towards them. I make sure that the method of communication is fair and accurate. I take into account the individuals needs and the environment that we are in. I use a clear and calming tone of voice when
If people feel you are approachable then they will not hesitate to seek any clarification they may require on any communication and this in itself supports effective communication. Other means of supporting communication can be the utilisation of various forms and or arranging regular meetings (and minutes) with the concerned persons. Action Plans can sometimes be drawn up showing target completion dates and/or outcomes against each point being communicated. 1.3 Analyse the barriers and challenges to communication within own job role. There are numerous barriers and challenges that I have to consider when communicating with others.
Describe the factors to consider when promoting effective communication (2.2.2) There are different factors to consider when promoting effective communication. First of all you need to look at who you are communicating with and the reason why. If you are communicating with a friend then it would be informal but if you was communicating as part of a group meeting it would be a lot more formal .it is also important to establish the style of communication that is most appropriate for example when communicating with a client you would not be to formal avoiding the use of jargon as it may be misunderstood but not to informal with the use of swearing as it could cause
Communication is vital in my job role and good listening skills is of paramount importance as not all our services users and staff speak English as their first language. Communication is the meaningful exchange of information between two or more participants. It is the activity of conveying information through the exchange of ideas, feelings, intentions, attitudes, expectations, perceptions or commands, such as speech, non-verbal gestures, writings, behavior and possibly by other means such as electromagnetic. In my job role sometimes it is a challenge to communicate with some service users who do not speak English or who have the following diagnosis: Dementia Physical Disability Learning Disability Mental Disability Sensory Disability Language Barrier Dementia: is a term used to define various symptons of cognitive decline such as forgetfulness, impairment, speech, communication, understanding, orientation, concentration, movement and recognising familiar faces. Physical Disability: is when the the individual’s facial muscles or vocal cords their verbal communication can be affected.
I like to watch their facial expressions and body language to identify if they are comfortable and understand what I have to say. I am patient and look to the receiver for clarification that they understand what I am saying. If I am unsure of any message or instruction I ask people to repeat so that I don’t misunderstand what is being said. When I am talking I make sure that I am calm and clear to help the receiver to understand me, I often use hand gestures or if I can I like to show people what I am talking about. I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down.
Make sure you know which language a person is comfortable communicating with, a written translation or interpreter may be required especially in serious discussions or communication. You should always use a professional interpreter where possible as it is not always appropriate to use a friend or family member in private matters. Interpreters can be sought through Adult services or the police. You should try and learn essential words in their language or use flashcards to help. Non-verbal communication can help but be careful when using hand gestures as they may be the same in a lot of cultures but may be very offensive in another always research.