Systematic Approach to Training

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CHAPTER 2 SYSTEMATIC APPROACH TO TRAINING Role of training To enable the trainer to first comprehend his / her role, it would be helpful if training as a concept is briefly delved into. It is recognised that the right mix of knowledge, skills and attitudes/behaviours, helps a job holder to perform tasks successfully. Organisations try to achieve this by: ✦ Proper selection of personnel, i.e., choosing the right person for the right job; and ✦ Human resources development - through training intervention - helping them to learn in order to bridge the performance gap, if any, and make them more proficient. The component of development may also be added to this process. In order to achieve its overall goal of performance improvement, training must lead to the enhancement of professional knowledge and skills both at individual and collective levels. It should also equip personnel to respond appropriately to emerging challenges. Training should also bring about appropriate changes in attitudes and should strive for that unique synthesis between improvement of the individual's competencies and promotion of organisational objectives. Training defined Training has been defined as "The systematic development of the knowledge, skills and attitudes required by an individual to perform adequately a given task or job".1 Training has also been defined in the Glossary of Training Terms (Manpower Services Commission, U.K.) as "a planned process to modify attitude, knowledge or skill behaviour through learning experience to achieve effective performance in an activity or range of activities. Its purpose in the work situation is to develop the abilities of the individual and to satisfy current and future manpower needs of the organisation". It clearly implies that the role of training is to improve the overall performance of the organisation. The term 'performance' is,
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