Strengths and Weakness Like every company R. R. Donnelly has strengths and weaknesses, it is just knowing the strengths and using them to build up the weaknesses. One of the biggest strengths of R. R. Donnelley is that they have been in business for 150 years. That alone shows that they have built long term relationships with suppliers, employees, and most of all customers. Throughout the years the company has adapted to changes in the economy, customer demand, customer changes, and technology. R.R.
According to Spector & McCarthy, 2012), Nordstrom's has an enormous financial position proportioned to be around $1.3 billion in cash, 11 straight quarters for making sales, and its apparent positioning in the Apparel’s top 50 companies ranked by profit margins. The company knows that its customers are in high demand for quality products and services. The company has expanded most of its stores within and outside Europe, something that has enabled many clients access its products and services without any difficulty. The company has shifted most of its growth mechanisms to depend on e-commerce. Most of the customers are able to access Nordstrom's products online.
References.........................................................................................................................9 Situation & Strategic Issues and Problems The J.C. Penney Brand James Cash Penney founded J.C. Penney in 1902. With more than 2000 stores across the country, Mr. Penney believed in treating his customers the way he wanted to be treated. Over the years, the company has continued to grow and expand their annual sales. Penney customers were able to shop for appliances, house wares, electronics, sporting goods, and apparel for the family in one location. In addition, the company’s mail order catalog help boost annual sales in excess of $1 billion by their 50th birthday (Ofek & Avery, 2013, p. 2).
BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
This paper will describe how a company conducts a SWOTT analysis. The internal and external analysis of Scents & Things in relation to the organizations forces and trends such as; Economic, Technological, Strategy, Legal/Regulatory, Innovation, Structure, Resources, and Culture. This paper will also classify one primary strength, weakness, opportunity, threat and trend if possible for each of the factors. Following the end of this paper, a SWOTT Analysis Table will sum up the findings of the forces and factors relative to Scents & Things. SWOTT Analysis For Scents & Things to perform a SWOTT Analysis, the company has to answer the following questions about the company’s strengths; the advantages, resources, strengths in the market, and what does the organization do better than the competition.
The absence of both innovation and change in an organisations development can be the difference between being a leader in their field of business, failure to keep up with competitors, create stagnation or cause decline in their existing success. Innovation is about forward thinking and can be defined as making changes to something already established by introducing something new. Ideas for making change do not have to be complicated and processes do not have to be reinvented. Sometimes small ideas can have a big change when implemented correctly. Identifying where change needs to be made is not always obvious in an organisation.
The managers need to try and co-ordinate their staff and achieve this aim because they may get a promotion. Employees To work with others to overcome poverty and suffering. Employees of Oxfam don’t have that much influence on this aim. They need to be pro active in projects in order to achieve either a promotion but most importantly complete the aim of the organization that they volunteered to work for. Customers To work with others to overcome poverty and suffering.
Without prior market penetration of an organization’s competetitors, the usefulness and effectiveness of properly marketing a new product or service can be quite burdensome. This is due to the fact that an organization runs a major risk of constantly striving to maintain its customer base, as the new type of product or service has not yet been introduced into the maintstream. Additionally, pricing may be an issue based upon: Should pricing be very low to attract new buyers?, or Should pricing be set high to offset initial entry into a new marketplace? These are the questions that an organization must face, but for the most part, being a
“SWOT analysis is a strategic planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a project or in a business venture. It involves specifying the objective of the business venture or project and identifying the internal and external factors that are favorable and unfavorable to achieve that objective.” (Buchbinder & Shanks, 2011). Strengths: characteristics of the business, or project team that give it an advantage over others. Weaknesses: are characteristics